Process Design Consultant

2 weeks ago

Manitoba, Canada IG Wealth Management Full time

The Role

The Business Process Optimization Specialist will work closely with Delivery and Business partners in the evaluation of various initiatives to determine how process design will contribute to meeting strategic and initiative objectives. The Specialist's core duties include end-to-end business reviews, design or redesign of business processes to improve operational efficiencies, developing and delivering high-impact cross-functional projects for the enterprise.

Key Activities:

  • Based on the high-level goals and strategic alignment of an initiative, determine which methodology and approach is best suited to an initiative to ensure a thorough understanding of the opportunities for improvement.
  • Define and align on approach, including the business problem to be solved, business objectives, scope of effort, and success metrics.
  • Documentation of current state processes, pain points, baseline metrics, and collection of voice of the customer.
  • Facilitate meetings with stakeholders, business partners, and subject matter experts to analyze current state processes, identify and prioritize improvement recommendations leading to optimized target state.
  • Work with project teams to implement agreed-on solutions and/or effectively transition improvement recommendations requiring further review and budget approval.
  • Detailed data analysis to support improvement recommendations and business case creation.

The successful candidate will demonstrate the following qualifications:

  • 7+ years of business management or consulting experience within the financial services industry or consulting firms; solid functional knowledge, including but not limited to strategy, business transformation, product development, project management, investment operations, etc.
  • Bachelor's degree in Business Administration or related field or equivalent combination of education and experience.
  • Proven record of high performance and achievements in your past positions.
  • Lean Six Sigma Black Belt or equivalent process improvement designation is required.
  • Exceptional analytical and quantitative problem-solving skills.
  • Excellent presentation building/delivery and communication skills.
  • Ability to work effectively with people at all levels in the organization.

Candidate Profile

  • Focus and Ambition: The successful candidate will exhibit a mindset of creativity, determination, and an energetic drive to succeed. They will have a proven track record of meeting goals and action plans as assigned, both as an individual and with a team.
  • Team Player: The successful candidate will ensure they provide consistent performance; they will be a team player that is sensitive to the team's needs, interests, and goals. They will contribute to inspiring and motivating the team toward high performance and goal achievement.
  • Integrity: They will adhere to the highest standards of personal and professional integrity and will set a positive example for others.
  • Cross-functional Collaboration: The successful candidate will have a proven track record of engaging and supporting business needs. They will work transparently and cooperatively with the cross-functional teams, supporting the engagement of all pertinent stakeholders, both internal and external.
  • Financial Services Business Acumen: Business background and sound experience in the financial services industry is required.
  • Thought Leadership: The successful candidate will be comfortable challenging the status quo, presenting and considering different points of view, and creating alignment with multiple stakeholders to move engagements and improvements forward.

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