Business Systems Analyst

1 week ago


Montreal, Quebec, Canada Commsoft Technologies - Fidelio Full time

Overview

We are looking for a Business Systems Analyst to join our team at Commsoft Technologies - Fidelio. As a key member of our team, you will play a critical role in helping small and medium-sized businesses optimize their business processes with our integrated management system.

About the Role

The Business Systems Analyst position involves identifying and analyzing clients' needs and business processes, proposing concrete solutions, and collaborating on writing specifications. You will also be responsible for parameterizing system components, testing, and revising systems for assigned clients while respecting budgets and deadlines.

Responsibilities

  • Identify and analyze client needs and business processes to propose tailored solutions
  • Collaborate on writing specifications and parameterize system components according to established processes
  • Test and revise systems for assigned clients while adhering to budget and deadline requirements
  • Participate in project management meetings and contribute to progress reports and management indicators
  • Train client expert users and ensure continuous process improvement and documentation
  • Acknowledge client feedback and observations, documenting and communicating recommendations to management

Requirements

  • Bachelor's degree in Information Technology, Management, or a related field, or equivalent experience
  • Minimum 3-5 years of experience in business analysis or a related field
  • Fluency in English, both spoken and written, to effectively communicate with clients
  • Excellent ability to analyze organizational management systems and business processes
  • Demonstrate autonomy, responsibility, and excellent interpersonal skills
  • Proficiency in MS Office and Visio, with an understanding of SQL environments
  • Familiarity with SMEs and ERP systems is a significant asset

Benefits

  • Competitive salary ($60,000-$80,000 per year)
  • Flexible hours with optional early Friday finishes
  • Remote work options
  • Ongoing training and mentoring opportunities
  • Insurance and group RRSP plans
  • Social events and team-building activities

About Us

Commsoft Technologies - Fidelio is a growing company committed to supporting small and medium-sized businesses in Quebec and Ontario. We offer a dynamic work environment with opportunities for professional growth and development.



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