Business Transformation Analyst

1 month ago


Montreal, Quebec, Canada Banque Nationale du Canada Full time

Discover a challenging career opportunity as a Business Transformation Analyst at Banque Nationale du Canada. This role allows you to leverage your analytical skills and business acumen to drive process improvements and optimize system effectiveness.

About the Role

As a key member of our Assisted Channels team, you will be responsible for analyzing business needs and developing functional solutions that meet customer requirements. With a focus on collaboration and innovation, you will work closely with stakeholders to design and implement new processes and systems that enhance the overall customer experience.

We are looking for a motivated and detail-oriented individual who is passionate about problem-solving and continuous improvement. If you have a strong background in functional analysis and technical expertise, we encourage you to apply.

Key Responsibilities
  • Analyze business needs and develop functional solutions that meet customer requirements.
  • Collaborate with stakeholders to design and implement new processes and systems.
  • Work closely with development teams to ensure that functional analyses are accurately translated into software products.
  • Develop and maintain detailed order books for software development teams.
  • Perform complex analyses and make recommendations to optimize system effectiveness and solve important problems.
About Our Team

You will be part of a growing team of 10-20 talented colleagues who are passionate about delivering exceptional results and driving business growth. Our team leads a major program of contact center technology transformation and the addition of cutting-edge innovations and industry expertise.

We foster an agile and collaborative work environment that encourages creativity, innovation, and continuous learning. As a Business Transformation Analyst, you will have the opportunity to contribute to high-priority projects and work with cross-functional teams to achieve business objectives.

What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

In addition to competitive compensation, you will also enjoy:

  • A hybrid working environment that offers flexibility and work-life balance.
  • A dynamic and supportive team culture that encourages collaboration and innovation.
  • Professional development opportunities, including training and mentorship programs.
  • A comprehensive employee assistance program that supports mental health and well-being.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about business transformation and want to join a dynamic team, please submit your application today.



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