Customer Service Ambassador for Aloft Vaughan Mills

4 weeks ago

Vaughan, Ontario, Canada Silver Hotel Group Full time

About the Role

We are seeking a highly skilled Guest Service Agent to join our team at Aloft Vaughan Mills. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and ensuring a positive experience for all.

Responsibilities

  • Maintain a warm and friendly demeanor at all times with guests and team members;
  • Comply with all company standards and brand standards;
  • Interact with all guests during check-in and check-out procedure;
  • Create and cancel reservations as required, handle check-in and check-outs;
  • Greet all incoming and outgoing calls in a professional and timely manner;
  • Review logbook, and emails daily and complete all tasks on the checklist;
  • Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
  • Balance and prepare individual paperwork for closing of shift with hotel standards;
  • Work closely and maintain proper communication with all hotel departments;
  • Handle guest registration and room assignments, accommodating special requests whenever possible;
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.

About Us

The Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

Benefits

  • A competitive salary range of $45,000 - $55,000 per year, depending on experience;
  • Education Reimbursement for you (and your children);
  • Annual Wellness Credit;
  • Team Member Referral Program;
  • Leadership Development;
  • Team Building Events;
  • Culture of Recognition Program;
  • Hotel Stay Discounts.

Requirements

  • Customer Service experience, preferably in a Hotel Front Desk position;
  • Excellent written and verbal communication skills are essential;
  • Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
  • Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
  • A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
  • Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
  • Available to work days, evenings, weekends, and/or holidays as required;
  • Must be legally authorized to work in Canada.

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