Warehouse Operations Manager

6 days ago

Montreal, Quebec, Canada Groupe Touchette inc. Full time

About the Role:

The Warehouse Operations Manager assumes leadership of the team by being an ambassador for good business practices. This individual's sound business acumen allows them to make informed decisions regarding the use and optimization of material and budgetary resources of the distribution center in order to achieve the objectives of productivity and customer satisfaction.

Key Responsibilities:

  • Implement customer satisfaction strategies by setting high standards of operational quality regarding the receiving, shipping, and logistics management of products;
  • Develop strategies to control operational costs and labor expenses in order to meet key performance indicator (KPI) targets and financial budgets;
  • Establish operational objectives to be achieved on a daily, weekly, and monthly basis;
  • Ensure that health and safety measures established by the company are properly implemented;
  • Coach and participate in the development of team members;
  • Assist and physically support the team in various daily tasks in the warehouse;
  • Proactively improve operational processes to achieve higher levels of effectiveness and evaluate their performance;
  • Act as an ambassador for the company's high standards, policies, and values to team members;
  • Constantly adjust the workload according to priorities, last-minute requests, or unforeseen situations;
  • Protect, secure, and maintain company assets;
  • All other related tasks.

Success Factors:

  • Leadership: The ideal candidate is a natural ambassador of good business practices and knows how to make difficult decisions that are necessary for the prosperity of operations, while reassuring team members at all times;
  • Business Acumen: A minimum of 5 to 8 years of experience in managing a distribution center has helped the candidate understand business strategies and develop tools to optimize operational productivity and control the costs of financial and material resources;
  • Analytical Skills: The candidate knows how to pose clear diagnoses and guide solutions towards strategic business goals and the optimization of work processes within a distribution center;
  • Technical Knowledge: Proficiency in Microsoft Office, especially Excel, as well as the ability to use warehouse management tools, allows the candidate to improve existing processes and increase operational efficiency;
  • Area-Savvy: In addition to having a valid driver's license, the candidate's knowledge of the region will allow them to save time and be more strategic in the planning of itineraries;
  • Ability to focus self and DC team on consistently exceeding customer satisfaction expectations;
  • A valid material handling equipment license for Reach Truck and Order Picker is a valuable asset.

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