Business Transformation Specialist

4 weeks ago


Edmonton, Alberta, Canada Randstad Canada Full time

About the Role

Randstad Canada is seeking an experienced Business Analyst to support and transform critical business services. This dynamic position involves creating detailed service and product descriptions, collaborating with stakeholders to refine operational processes, and participating in RFP and RFI activities to enhance our service portfolio.

Key Responsibilities

  • Creation of service and product descriptions, including templates, questionnaires, and RACI.
  • Collaborating with stakeholders and operational teams to identify missing and/or required processes and procedures documentation.
  • Participating in Request for Process (RFP) and Requesting for Information (RFI) activities, including the documentation of requirements and evaluation of proposals and responses.
  • Creation of Roadmap and Lifecycle materials in support of IS Infrastructure Services.
  • Developing communication materials in support of technology implementation and transformation projects.
  • Defining service levels, service targets, price, and cost in collaboration with managers, business stakeholders, and architects.
  • Developing Knowledge Base and support materials.

Requirements

  • Minimum five (5) years of professional experience in information technology.
  • Minimum five (5) years of experience in a Business Analyst role.
  • Minimum (5) years of experience working for an IT service provider organization.
  • 3 years' experience developing of IT Products and services. Demonstrated ability in applying ITIL best practices.
  • Must demonstrate strong written and oral communication skills with ability to build effective working relationships.
  • Ability to manage multiple assignments and deliverables at the same time.
  • Ability to pick up projects mid-stream, be a self-started requiring minimal supervision.

Preferred Qualifications

  • Strong analytical skills and a disciplined approach to Improvement.
  • Have a high degree of initiative, thought leadership, and the ability to work in a collaborative manner.
  • Experience in managing, presenting, and conducting customer and internal operational group meetings at all levels of management.
  • Experience working with customers and ensuring that providing good customer service is a priority.
  • High tolerance for changing priorities.
  • University degree or equivalent.

About Randstad Canada

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention, and advancement for all employees.

We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.



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