Customer Service Coordinator

3 days ago


Nepean, Ontario, Canada John the Plumber Ottawa Full time
About the Company

John The Plumber is a reputable plumbing company based in Ottawa, Ontario. We are committed to providing top-notch service to our clients and strive to build long-lasting relationships with our customers.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our office team as a Full-Time Dispatcher. This role involves handling inbound phone calls, navigating our schedule software, and providing exceptional service to our clients.

Key Responsibilities
  • Manage incoming phone calls efficiently and effectively.
  • Navigate our schedule software to take bookings and ensure seamless communication with our clients and technicians.
  • Develop strong relationships with our clients through excellent customer service skills.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
Compensation and Benefits

The hourly rate for this position is $18 per hour, plus a bonus for jobs successfully booked. You can expect to earn between $500 and $2000 per month in bonuses. Health and dental benefits begin at 90 days. The office is located in Nepean, off Merivale, and offers ample parking and a work-casual dress code.

Why Work With Us?

We offer a dynamic and friendly work environment that encourages teamwork and continuous learning. Our company values patience, outstanding customer service, and problem-solving skills. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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