Customer Service Supervisor

5 days ago

Surrey, British Columbia, Canada SAVEMORE PLUMBING,HEATING & ELECTRICAL SUPPLIES LTD Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at SAVEMORE PLUMBING, HEATING & ELECTRICAL SUPPLIES LTD.

Job Summary:

The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, ensuring excellent customer service delivery, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance, coaching, and support to ensure excellent customer service delivery.
  • Customer Service: Provide exceptional customer service to internal and external customers, resolving issues and concerns in a timely and professional manner.
  • Operations: Maintain the operation of computer systems, equipment, and machinery, arranging repair work to ensure business continuity and customer service delivery.
  • Requisition and Supply Management: Requisition materials and supplies as needed to ensure the team has the necessary resources to perform their duties.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer service or supervisory role.
  • Work Environment: Noisy work environment.
  • Physical Capabilities: Standing for extended periods, attention to detail, and ability to work under pressure.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, organized, reliability, and team player.
Working Conditions:
  • Hours of Work: 40 hours per week.
  • Language: English.
  • Duration: Permanent.

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