Customer Service Supervisor

1 month ago

Surrey, British Columbia, Canada SAVEMORE PLUMBING,HEATING & ELECTRICAL SUPPLIES LTD Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at SAVEMORE PLUMBING, HEATING & ELECTRICAL SUPPLIES LTD.

Job Summary:

The Customer Service Representative Supervisor will be responsible for supervising a team of customer service representatives, ensuring that they provide excellent customer service and meet the company's standards.

Key Responsibilities:
  • Supervise and coordinate the work of customer service representatives to ensure that they are meeting their performance targets.
  • Provide guidance and support to customer service representatives to help them resolve customer complaints and issues.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to improve customer satisfaction.
  • Maintain accurate records of customer interactions and feedback.
  • Collaborate with other departments to ensure that customer needs are met and that the company's standards are maintained.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Ability to work under pressure and maintain a high level of professionalism.
Work Environment:

The Customer Service Representative Supervisor will work in a noisy environment and will be required to stand for extended periods.

Personal Suitability:
  • Client focus.
  • Dependability.
  • Efficient interpersonal skills.
  • Organized.
  • Reliability.
  • Team player.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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