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Customer Relationship Manager

2 months ago

Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time
Role: Customer Relationship Manager

Fluid - Solutions de Talents/Workforce Solutions est à la recherche d'un professionnel expérimenté pour occuper le poste de Manager des relations avec les clients. Ce rôle est essentiel pour développer et maintenir des relations solides avec nos clients, en leur offrant un service exceptionnel et en les aidant à atteindre leurs objectifs.

Responsabilités
  • Gérer les relations avec les clients existants et contribuer au développement des affaires pour ces comptes.
  • Rechercher de nouveaux clients en créant de nouvelles relations et en obtenant de nouveaux affaires.
  • Maintenir un niveau élevé de satisfaction client en offrant un soutien efficace et en résolvant les plaintes des commerçants de manière rapide et efficace.
  • Organiser, coordonner et exécuter des stratégies de compte pour bâtir des relations solides avec les propriétaires d'entreprises.
  • Rejoindre les commerçants de manière proactive pour maintenir des relations solides.
  • Coordonner avec des partenaires de l'industrie pour aider à résoudre les problèmes et ajouter de la valeur aux comptes des commerçants.
Compétences et exigences
  • Un minimum de deux ans d'expérience en leadership responsable dans des postes de gestion ou de supervision dans l'industrie des services de paiement par carte de crédit. (REQUIS)
  • Capacité prouvée à respecter et à atteindre les objectifs de vente.
  • Compétences de résolution de problèmes et de multitâche exceptionnelles.
  • Communication efficace entre les clients et à travers toutes les phases des engagements client. Capacité à expliquer des informations complexes de manière claire et concise.
  • Compétences de communication excellentes en anglais.
  • Compétences de travail d'équipe et de leadership.
  • Compétences de écoute et de négociation exceptionnelles.
Avantages
  • Paie hebdomadaire + structure de commission et de bonus non limitée.
  • Horaires fixes (seulement des jours; pas de nuits ou de week-ends).
  • Bons quotidiens.
  • Cartes-cadeaux et récompenses.
  • Avantages collectifs.
  • Café gratuit/lattes.
  • Petit-déjeuner gratuit chaque jour.
  • Snack Bar.
  • Terrasse sur le toit.
  • BBQ mensuel.
  • Environnement de travail animé et culture d'entreprise amusante.

Fluid vous remercie de l'intérêt que vous portez à cette opportunité. Toutefois, seuls les candidats possédant les compétences requises seront contactés.

Fluid souscrit aux principes d'égalité d'accès à l'emploi et d'action positive. Nous accueillons et encourageons la diversité sur notre lieu de travail.

Les candidats doivent être qualifiés pour travailler au Canada.