Client and Case Management Services Leader
5 days ago
At BC Family Maintenance Agency (BCFMA), we are dedicated to providing high-quality services to families in British Columbia. We offer support that strengthens families, enabling them to achieve their full potential and secure the best possible future for their children.
We are seeking an experienced Manager, Client and Case Management Services to join our team in Burnaby. This position reports to the Director, Client Services and Operations and is responsible for leading a results-oriented client services team through effective supervision of day-to-day activities, while developing individuals and the overall team.
The Manager, Client and Case Management Services works with staff to maximize performance of the case management program and client service. They have a comprehensive understanding of labour relations and can analyze problems, identify key information and issues, and tactfully resolve them. They provide effective leadership and corporate guidance, ensuring information flows between leadership and the team.
The manager exercises delegated authority to make decisions and provides avenues for dispute resolution consistent with the legislation, administrative law, and policies and procedures. They are also responsible for recognizing, researching, and implementing solutions that will improve the performance of their teams while aligning with service plan deliverables.
Key Qualifications:- Post-secondary degree or diploma in sciences, public administration, business administration, social sciences, or related field.
- Two years of professional work experience in a related leadership role.
- A Criminal Records Check is required.
This position is located in our Burnaby office. The salary range for this position is $80,045 to $114,351 annually, commensurate with experience.
-
Burnaby, British Columbia, Canada BC Family Maintenance Agency (BCFMA) Full timeManager, Client and Case Management ServicesBC Family Maintenance Agency (BCFMA) is a BC Crown agency which provides a free service available to families in British Columbia who are eligible to receive or pay family support. The Agency offers support that strengthens families so that they may achieve their full potential and secure the best possible future...
-
Client Services Manager
1 day ago
Burnaby, British Columbia, Canada ADP, Inc. Full timeADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day...
-
Client Service Delivery Manager
24 hours ago
Burnaby, British Columbia, Canada ADP, Inc. Full timeJob OverviewWe are seeking a skilled Client Service Delivery Manager to join our team. In this role, you will be responsible for developing and maintaining effective relationships with clients.Main ResponsibilitiesProactively discuss and/or support products and services with plan sponsors.Assist clients with requests for plan changes and ensure project plans...
-
Client Service Manager
3 weeks ago
Burnaby, British Columbia, Canada ADP, Inc. Full timeClient Service Manager IADP is hiring a Client Service Manager I to develop and maintain effective relationships with ADP clients. This role involves serving as the direct client contact for retirement plan services, communicating service delivery, providing day-to-day retirement plan administration assistance, troubleshooting plan issues, and discussing...
-
Client Acquisition and Relationship Manager
6 days ago
Burnaby, British Columbia, Canada Bighornlaw Full timeAbout UsPettis Webber Pacific P.S. is dedicated to empowering people to live with greater joy and freedom from fear as they age. Our mission-driven organization values truth, vulnerability, and authenticity. We believe in creating beauty in everything we do.We are looking for a skilled Client Acquisition and Relationship Manager who shares our vision and...
-
Service Manager for Family Maintenance
5 days ago
Burnaby, British Columbia, Canada BC Family Maintenance Agency (BCFMA) Full timeBC Family Maintenance Agency (BCFMA) is a BC Crown agency that provides free services to families in British Columbia who are eligible to receive or pay family support. The Agency offers support that strengthens families, enabling them to achieve their full potential and secure the best possible future for their children.We are seeking an experienced...
-
Environmental Services Leader
6 days ago
Burnaby, British Columbia, Canada Stantec Consulting International Ltd. Full timeAbout UsStantec Consulting International Ltd. is a global leader in environmental consulting services, with a strong focus on contaminated site remediation and risk assessment. Our team of experts is dedicated to providing innovative solutions that meet the unique needs of our clients. With a presence in over 150 locations around the world, we offer a wide...
-
Traffic, Client Services
3 weeks ago
Burnaby, British Columbia, Canada PATTISON Outdoor Full timeTraffic, Client Services - Vancouver PATTISON Outdoor Advertising is Canada's leading Out-of-Home (OOH), Transit and Digital display advertising company. With the widest variety of products, our advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients with unmatched...
-
Traffic, Client Services
2 weeks ago
Burnaby, British Columbia, Canada PATTISON Outdoor Full timeTraffic, Client Services - Vancouver PATTISON Outdoor Advertising is Canada's leading Out-of-Home (OOH), Transit and Digital display advertising company. With the widest variety of products, our advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients with unmatched...
-
Service Leader
3 weeks ago
Burnaby, British Columbia, Canada Chipotle Mexican Grill group Full timeCULTIVATE A BETTER WORLDFood served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn,...
-
Client Service Manager
3 weeks ago
Burnaby, British Columbia, Canada ADP, Inc. Full timeADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day...
-
SOC Use Case Specialist
3 weeks ago
Burnaby, British Columbia, Canada Fortinet Full timeFortinetFortinet delivers cybersecurity everywhere you need it. We secure the entire digital attack surface from devices, data, and apps and from data center to home office.The SOC (Security Operations Center) Use Case Specialist is responsible for studying security data and logs, designing and implementing queries, rules, and reports to detect security...
-
Burnaby, British Columbia, Canada ADP, Inc. Full timeADP is hiring a Client Success Relationship Manager- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?- Are you looking to be yourself in a culture that values equity, inclusion, and belonging...
-
Client Service Specialist
5 days ago
Burnaby, British Columbia, Canada Bank of Montreal Full timeAbout the RoleThe Client Service Associate is a critical support position that plays a vital role in helping Investment Advisors achieve their business objectives. This role involves providing exceptional client service, managing day-to-day administration, and contributing to the growth of our business.ResponsibilitiesAct as a liaison between clients and...
-
Claims Resolution Manager
2 days ago
Burnaby, British Columbia, Canada Sedgwick Claims Management Services Ltd Full timeAbout UsSedgwick is a global leader in technology-enabled risk, benefits and integrated business solutions. We deliver results-driven solutions that help organizations achieve their goals.We are committed to protecting the privacy and data security of those we serve. Our policies ensure compliance with all applicable laws and regulations, maintaining trust...
-
Client Service Advisor
3 weeks ago
Burnaby, British Columbia, Canada Bank of Montreal Full timeThis role may be based in either Burnaby, BC, or Calgary, AB.Provides exceptional, daily operational service support to grow the Bank's market share and maximize the profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service...
-
Strategic Financial Leader
4 days ago
Burnaby, British Columbia, Canada Primary Engineering and Construction Corporation Full timeWe are seeking a highly motivated and experienced Strategic Financial Leader to join our team at Primary Engineering and Construction Corporation. As a key member of our leadership team, you will play a critical role in shaping our financial strategy and ensuring the long-term sustainability of our business.About the RoleThe Strategic Financial Leader will...
-
Benefits Case Manager
20 hours ago
Burnaby, British Columbia, Canada Brainhunter Systems Ltd Full timeWe are seeking a highly skilled Disability Claims Specialist to join our team at Pacific Blue Cross. In this role, you will work closely with clients and applicants to provide professional disability claims services.Key Responsibilities:Adjudicate claims based on contract wording, medical documentation, and claims policiesInterpret and apply statutory...
-
IT Project Manager Leader
20 hours ago
Burnaby, British Columbia, Canada Fujitsu Limited Full timeJob DescriptionWe are seeking an experienced Sr. Project Manager to lead our Application Development projects. The successful candidate will have a strong background in project management, with experience in leading complex projects and teams. Our ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively...
-
Customer Service and Sales Leader
5 days ago
Burnaby, British Columbia, Canada McCarthy Uniforms Inc. Full timeAbout UsAt McCarthy Uniforms Inc., we pride ourselves on being a world-class provider of high-quality uniforms and specialty apparel that create communities that work, learn, and play together successfully.Our mission is built around the power of uniforms to deliver exceptional customer service, shared values, social harmony, savings, and safety to the...