Client and Case Management Services Leader

5 days ago


Burnaby, British Columbia, Canada BC Family Maintenance Agency (BCFMA) Full time

At BC Family Maintenance Agency (BCFMA), we are dedicated to providing high-quality services to families in British Columbia. We offer support that strengthens families, enabling them to achieve their full potential and secure the best possible future for their children.

We are seeking an experienced Manager, Client and Case Management Services to join our team in Burnaby. This position reports to the Director, Client Services and Operations and is responsible for leading a results-oriented client services team through effective supervision of day-to-day activities, while developing individuals and the overall team.

The Manager, Client and Case Management Services works with staff to maximize performance of the case management program and client service. They have a comprehensive understanding of labour relations and can analyze problems, identify key information and issues, and tactfully resolve them. They provide effective leadership and corporate guidance, ensuring information flows between leadership and the team.

The manager exercises delegated authority to make decisions and provides avenues for dispute resolution consistent with the legislation, administrative law, and policies and procedures. They are also responsible for recognizing, researching, and implementing solutions that will improve the performance of their teams while aligning with service plan deliverables.

Key Qualifications:
  • Post-secondary degree or diploma in sciences, public administration, business administration, social sciences, or related field.
  • Two years of professional work experience in a related leadership role.
  • A Criminal Records Check is required.

This position is located in our Burnaby office. The salary range for this position is $80,045 to $114,351 annually, commensurate with experience.



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