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Learning Management System Administrator
2 months ago
About the Role
We are seeking a highly skilled and experienced Learning Management System Administrator to join our team at FortisBC. As a key member of our organization, you will play a critical role in maintaining the overall structure of our LMS, creating courses and programs based on specifications, and providing troubleshooting assistance to end-users.
Key Responsibilities
- Maintain the overall LMS structure (courses, curriculums, etc.) and create courses, programs/curriculums based on specifications from the instructional designer, manager or business owner.
- Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements to the LMS.
- Provide troubleshooting assistance for end-users regarding logging in to the LMS for contractors and accessing courses for employees.
- Work with the instructional designers/writers to troubleshoot and resolve technical issues related to accessing the LMS and course content. Create contractor user accounts and assign the required training.
- Prepare reports to enable the identification of gaps in requirements and support the development and execution of personal development plans. Extract reports from various reporting systems, import, and develop processes to ensure accuracy and integrity of confidential information. Maintain training records to meet compliance/audit requirements. Review all documentation received is complete before recording to ensure accuracy and compliance. Follow up as needed.
- Act as primary contact and provide support for managers, supervisors, and employees with respect to competencies, training records, requirements, and eLearning inquiries and registrations; explains program requirements in accordance with established guidelines and company standards.
Requirements
- Certificate in Business Administration or a related field from an accredited post-secondary institution.
- Two (2) years directly related relevant experience.
- Advanced computer skills in Excel (MS Office Suite and enterprise application systems e.g. SAP).
- Ability to exercise judgment, tact, and discretion in preparing, disclosing, and handling information of a confidential and/or sensitive nature.
- Ability to establish and maintain effective working relationships.
- Ability to communicate effectively both verbally and in writing.
- Ability to apply time management skills to prioritize and complete assignments within demanding work schedules.
- Ability to work both independently and as part of a team.
- Ability to investigate and resolve problems.
What You Need to Know
- This role is covered under the FortisBC/MoveUP Collective Agreement.
- Prior to the interview, Talent Acquisition will conduct a full employee general record review. This will include, but is not limited to: sick leave and attendance records, personnel file review, and letters on file.
About FortisBC
FortisBC is a leading energy provider with over 100 years of experience. We deliver renewable energy, natural gas, electricity, and propane to 1.2 million customers. Our mission is to transform B.C.'s energy landscape, and we are committed to a safe, inclusive, and diverse culture. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
Our Commitment to Reconciliation
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. We are committed to Reconciliation with Indigenous Peoples and are guided by our values.
