Server - Lounge Attendant
1 month ago
As a Server at Coast Hotels, you will play a vital role in delivering exceptional customer experiences and upholding the highest standards of quality in our Food and Beverage operations.
Key Responsibilities:
- Provide outstanding customer service by taking, relaying, and serving food and/or beverage orders with precision and attention to detail.
- Act as a brand ambassador for Coast Hotels, greeting guests, making them feel welcome, and handling basic inquiries with a smile.
- Adhere to quality and industry standards when completing tasks, ensuring a seamless experience for our guests.
- Check on guest satisfaction and follow up on requests where possible and appropriate, demonstrating a genuine interest in their experience.
- Ensure the safety and security of the property, the team, and guests when completing tasks, upholding our commitment to a safe and secure environment.
- Stock supplies and maintain inventory levels, ensuring that our operations run smoothly and efficiently.
- Demonstrate a customer service attitude with internal and external contacts, embodying the Coast Hotels spirit.
- Perform other duties as required, embracing the flexibility and adaptability that comes with working in a dynamic hospitality environment.
Requirements:
- Industry-specific certifications such as FOODSAFE and Serving It Right (or equivalent) are essential.
- Hepatitis A vaccination is recommended, and a professional attitude and appearance are a must.
- Excellent communication, interpersonal, and customer service skills are required, as well as cash handling experience and the ability to multi-task.
- A high attention to detail and the ability to work as part of a team and independently are also essential.
- Additional skills such as a secondary school diploma, strong time management and organizational skills, knowledge of health and safety regulations, and knowledge of menu items are assets.
What We Offer:
- A competitive compensation package and opportunities for growth and development.
- A dynamic and supportive work environment that fosters a culture of accountability and excellence.
- The chance to work with a talented and dedicated team that is passionate about delivering exceptional customer experiences.
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