Information Technology Network Analyst

6 months ago

Prince Albert, Canada CanOps Full time

**Company Profile**:
Canadian Public Safety Operations Organization (CanOps) is a not-for-profit organization focused on advancing public safety for all Canadians from coast to coast to coast. We provide a consistent framework of operational supports and governance to progress and deliver viable and effective public safety education, products, programs, and services while addressing and filling gaps identified by communities, First Nations, first response agencies, and governments of all levels.

**Career Opportunity**:
CanOps is seeking an Information Technology Network Analyst for the Provincial Emergency Communications Center with experience in the Public Safety sector. The position will be office based. This is a permanent fulltime position out of our Prince Albert location.

**Position Summary**:
The IT Network Analyst works directly with the Technical Services Manager and the rest of the IT Infrastructure Team to monitor and maintain enterprise direction regarding Network system functionality and services. The IT Network Analyst will assist with design solutions based on needs expressed by internal and external users, Branch management, and other stakeholders. The IT Network Analyst ensures any points of interconnection to the 911 emergency response system are maintained according to public safety standards. 

**Responsibilities**:

- Technical Skills
- Maintain software and hardware updates for the various switches, routers, load balancers and other networking equipment.
- Troubleshoot and resolve LAN, VPN and WAN networking issues.
- Help assess current technological trends and determine organization/agency needs in order to lead the ongoing introduction of new technology and processes; and provide local technical support and expertise when needed.
- Demonstrated thorough knowledge of current Information Technology best practices and their relationship to Public Safety functions.
- Assess Root Cause and provide analysis documentation for service outage and degradation scenarios
- Assess and troubleshoot other IT Tickets.

**Competencies**:

- Analytical - Processes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully.
- Communication - Strong oral and written communication. Clear, concise and timely interactions both external and internal. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.
- Time and Organization Management - Ability to manage multiple projects and meets all deadlines. Quickly changes focus between projects and day to day work as emergencies arise. Requires the ability to multi-task.
- Independence - Ability to act independently and decisively within the framework of the appropriate terms of reference.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Professionalism—Carry oneself with integrity with all internal issues and inter-agency relationships.
- Critical Thinking—Ability to use critical thinking skills to troubleshoot and resolve technical and/or operational issues.
- Teamwork— Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

**Requirements**:

- A Diploma or Certification in the Information Technology field with minimum 5 years practical experience supporting enterprise IT networks, or an equivalent combination of education and experience obtained in another suitable manner.
- Experience with DNS, DHCP, VLANs, VPLS, MPLS, WLAN, and WWAN in High Availability configurations.
- Experience with HP Aruba ProCurve, Application Delivery Controllers, Link Aggregation and Policy Based Routing is considered an asset.
- Experience with Microsoft SQL Server, IP-based Storage Networks, and Point-to-Point Wireless Bridge technologies is considered an asset.
- Class 5 Drivers License.
- Knowledge of the public safety system is a definite asset.

**Benefits**:
CanOps offers an array of employee benefits, including:

- Competitive pay, Pension Plan and Health Benefits Packages
- Mental health support and programs, including stress management training
- A supportive team environment and access to social committees
- An active OH&S team
- Opportunities for further training and advancement

**Schedule**:

- 8-hour shift (with an Earned Day Off every 3 weeks)
- Monday to Friday
- The Network Analyst may participate in the after-hours on call rotation from time to time depending on project or implementation needs.
- Occasionally work outside regular business hours will be required to attend staff meetings, emergencie

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