Optical Associate

2 weeks ago

Toronto, Ontario, Canada FYidoctors Full time

About Us:

FYidoctors is a leading healthcare organization dedicated to providing exceptional patient care and service. Our team of professionals is committed to delivering world-class service to our patients, and we're looking for a talented individual to join our team as an Optical Associate.

Key Responsibilities:

  • Provide exceptional patient care and service, ensuring a positive experience for every patient
  • Assist patients in selecting the best eyewear options for their lifestyle and needs
  • Interpret optical prescriptions and perform frame and facial measurements to ensure correct fit and positioning of new eyewear
  • Communicate effectively with patients, colleagues, and other stakeholders to ensure seamless service delivery
  • Manage appointment bookings, prescription printouts, and billing and payments
  • Uphold excellent customer service standards, using charisma and problem-solving skills to resolve issues

Requirements:

  • Previous experience in a customer-facing, preferably retail environment
  • Previous optical experience is considered an asset
  • Passionate about customer service and delivering exceptional patient care
  • High level of comfort using technology and computers
  • Excellent communication and interpersonal skills

About the Role:

This is a full-time, permanent role working up to 30-40 hours per week from Monday to Friday. As an Optical Associate, you will play a critical role in delivering world-class service to our patients and contributing to the success of our organization.

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