Optical Team Lead

3 days ago

Toronto, Ontario, Canada EssilorLuxottica Full time

Job Summary

The Team Lead is responsible for creating exceptional value in the lives of customers and patients by delivering exceptional customer service. This role ensures customers and patients are always delighted and assists in the achievement of store success by managing key optical and lab processes and systems to exceptional results.

Key Responsibilities

  • Ensure the LensCrafters team provides unsurpassed customer service
  • Proactive and solution-driven, accurate execution and product knowledge
  • Assists customers with selections, provides recommendations, assists sales associates
  • Serves as a responsible alternate store key holder
  • Custom fits glasses and precisely places prescription in lenses
  • Works with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
  • Ensures finished eyewear meets optical standards and customer requirements
  • Creates a safe working environment for all, demonstrates safe work practices
  • Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems

Requirements

  • HS diploma/GED
  • Strong optical and retail experience
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong inter-personal skills
  • Strong basic math skills
  • Sales skills
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Leadership and training experience
  • Edging and mounting experience
  • Basic optics knowledge and optical measurement experience

Preferred Qualifications

  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Eyewear Inspector Certification
  • LensCrafters Quality, Fitting, and Adjusting Program
  • Optical machinery/instruments experience
  • Customer service experience
  • AccuFit Digital Measurement System certification
  • Knowledge of current store merchandise and lens options

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