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Customer Support Analyst

2 months ago

Markham, Ontario, Canada Jonas Software UK Full time

About the Role:

We are seeking a skilled Customer Support Analyst to join our team at Jonas Software UK. As a key member of our Web Support Team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and chat.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
  • Develop and maintain knowledge of our web-based products and services to provide accurate and helpful support.
  • Participate in queue management and call coverage to ensure seamless support services.
  • Assist in the growth and management of our reference account base.

Requirements:

  • 2-3 years of customer service experience, preferably in a technical support role.
  • High school diploma or some college preferred, with a degree in a related field an asset.
  • Experience with HTML and Content Management Systems (CMS) an asset or equivalent experience in school or other roles.
  • Previous experience in mobile application support is essential.
  • Working knowledge of web reservation or online ordering applications is required.
  • Windows, iOS, and Android troubleshooting experience is essential.
  • Strong PC and system navigation skills, specifically in a Windows-based environment.
  • Ability to multitask in a fast-paced environment and set priorities within time constraints to meet deadlines.
  • Courteous and professional phone manner, demeanor, and attitude are essential.
  • Excellent organizational, time management, punctuality, and customer service skills.

About Jonas Software UK:

Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are committed to delivering high-quality products and services to our clients, and we are seeking a skilled Customer Support Analyst to join our team.

What We Offer:

  • Excellent career growth opportunities.
  • A comprehensive benefits package.
  • A great business casual working environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.