Lead Credit Systems and Quality Assurance Specialist

2 days ago


Eastern Ontario, Canada Metrobank Full time
Lead Credit Systems and Quality Assurance Specialist (Home and Auto Loans)

Position Title: Lead Credit Systems and Quality Control Head

Job Summary:

The primary responsibility of this role is to oversee the quality framework of CREAD, ensuring robust and sustainable programs that promote excellence in every aspect.

This position focuses on:

  • Managing various systems used by CREAD to ensure seamless operations
  • Representing CREAD on bank-wide projects affecting the department and managing associated activities
  • Overseeing quality control processes within CREAD
  • Leveraging expertise to drive quality improvement initiatives
  • Coordinating data requirements for CREAD
  • Resolving customer complaints effectively
  • Designing training programs to enhance service quality

Requirements:

  • Bachelor's degree; preferably from a business-related field
  • Minimum 3-5 years of experience in credit systems and quality assurance
  • At least 5 years of managerial experience with proven track record
  • Advantageous to have experience in training and team building
  • Strong proficiency in MS Office applications, specifically Word, Excel, Access, and PowerPoint. Knowledge of IT and programming languages like SAS, SQL, VB, Sybase, etc., is an added asset

Compensation and Benefits:

We offer a competitive salary range of $80,000 - $120,000 per annum, commensurate with qualifications and experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for professional growth and development.



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