Head of Credit Systems and Quality Control

4 weeks ago


Eastern Ontario, Canada Metrobank Full time
Senior Officer, Credit Systems and Quality Control

Job Summary:

Metrobank seeks a seasoned professional to lead its Credit Systems and Quality Control team. As the Head of Credit Systems and Quality Control, you will be responsible for managing the Quality Framework of CREAD, ensuring robust and sustainable programs to promote quality in every aspect.

The ideal candidate will have a strong background in credit systems and quality control, with a proven track record of managing quality improvement initiatives and leading teams to achieve exceptional results.

Key Responsibilities:

  • Develop and implement quality control processes to ensure compliance with regulatory requirements
  • Manage the CREAD quality control processes, including data management and complaint resolution
  • Lead quality improvement initiatives to enhance customer satisfaction and reduce risk
  • Collaborate with cross-functional teams to implement process improvements and best practices
  • Develop and maintain relationships with key stakeholders, including regulators and business partners

Requirements:

  • Bachelor's degree in a relevant field, such as business or finance
  • At least 5 years of experience in credit systems and quality control, with a proven track record of leadership and management
  • Strong working knowledge of MS Office and IT systems, including programming languages such as SAS, SQL, and VB
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders

What We Offer:

Metrobank offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging role, please submit your application.



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