E-commerce Order Fulfillment Specialist

2 months ago


Cranbrook, Canada Real Canadian Superstore Full time

Why is this role important?

At Real Canadian Superstore, our E-commerce Order Fulfillment Specialists play a vital role in delivering exceptional customer experiences. They ensure that online orders are accurately filled and delivered to customers with efficiency and attention to detail.

What you'll do:

  • Provide top-notch customer service by assisting with general questions and maintaining a positive environment.
  • Shop for customers by accurately filling their orders with quality products.
  • Scan products and process customer transactions accurately using debit, credit, cash, and gift cards.
  • Communicate with customers to ensure order accuracy or to inquire about product substitutions.

Who you are:

  • A team player with an attention to detail and a passion for delivering exceptional customer experiences.
  • Driven and able to work independently in a fast-paced environment.
  • Resourceful and courteous when resolving customer questions.
  • Motivated to learn new things and take on new challenges.

Experience you bring:

  • No previous experience is required. We provide comprehensive training to set you up for success.

What you bring:

  • Flexibility to work a variety of hours, including days, evenings, nights, and weekends.
  • Able to move up to 50lbs and be in constant mobility for an entire shift.

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