IT Support Specialist

4 weeks ago


Toronto, Ontario, Canada Teranet Inc. Full time

We are seeking an experienced IT Support Specialist to join our Application and Database Support Team at Teranet Inc. As a key member of our team, you will be responsible for ensuring the availability and integrity of our critical application and database servers.

About the Role

In this role, you will manage production environment incidents, service requests, problem management, and root cause analysis. You will also be responsible for implementing changes and releases to the production environment, as well as troubleshooting, documenting, and resolving problems. Occasional overtime may be required for off-hour on-call production support.

Key Responsibilities
  • Evaluate and resolve system incidents and service requests in a timely manner
  • Perform root cause analysis to identify and correct underlying issues
  • Implement changes and releases to the production environment
  • Troubleshoot and document complex technical issues
  • Collaborate with business teams to analyze and triage production issues
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2-4 years of experience in production support
  • Experience with Windows Server operations, Linux, Azure Red Hat OpenShift
  • Understanding of ITIL and ITSM foundation frameworks
  • SQL Server, Service Now, Solarwinds, AppDynamics, Control-M tools experience desired
About Teranet

Teranet is Canada's leader in the delivery and transformation of statutory registry services. We offer a range of solutions, including property and data solutions, practice management automation, and more. Our company culture values innovation, teamwork, and continuous learning.

What We Offer
  • Market-competitive salary: $90,000 - $110,000 per year
  • Paid vacation and sick leave
  • Maternity, parental, and adoption leave top-up program
  • 100% employer-paid health benefit plan
  • Retirement savings plans with employer matching scheme
  • Ongoing financial wellness seminars
  • Corporate discounted programs and wellness program
  • Employee assistance program (EAP)


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