Customer Experience Ambassador

4 weeks ago


Mascouche, Quebec, Canada Polestar Full time
About the Role

Polestar is seeking a highly skilled Customer Experience Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.

Key Responsibilities:

  • Provide best-in-class customer support and resolve customer inquiries in a timely and professional manner.
  • Work collaboratively with cross-functional teams to solve complex escalations and enhance the customer journey.
  • Manage inbound communications for product, service, and support requests.
  • Stay up-to-date on Polestar news, products, and software to provide accurate and informed support.

Requirements:

  • Associate degree or higher.
  • Previous experience in a call center environment, automotive luxury retail, or sales is highly desirable.
  • Bilingual fluency in English and French Canadian is required.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About Polestar

Polestar is an electric performance car brand dedicated to improving the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world.



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