Customer Experience Ambassador

1 month ago

Mascouche, Quebec, Canada Polestar Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Advisor to join our team at Polestar. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.

Key Responsibilities
  • Provide best-in-class customer support and resolution of customer inquiries
  • Work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey
  • Manage inbound communications for product, service, leads, and support requests
  • Receive and respond to customer communications, cases, or chats through to resolution
  • Collaborate with Polestar Spaces & Service Points to ensure seamless communication for all involved parties
  • Follow up with current customer product, service, and support inquiries
  • Build and maintain professional relationships with our customers throughout their experience
  • Resolve and handle incoming customer advocacy cases through to resolution, escalating to the appropriate team member where necessary
  • Deliver a white-glove customer experience through all available methods of communication
  • Stay up-to-date on Polestar news, product, and software
Requirements
  • Associate degree or higher
  • Previous experience in a call center environment, automotive, luxury retail, or sales is highly desirable
  • Bilingual fluency in English and French-Canadian required
  • Passion for customer experience and being the ambassador of a brand
  • Tech-savvy with knowledge of call center and telephony systems. Salesforce experience a plus
  • Excellent verbal and written communication skills
  • Agile learner, comfortable with technology, and able to work with a variety of content areas/teams
  • Proven project management skills, stakeholder management, time management, and prioritization when managing multiple projects
  • Attention to detail and thrive in an ever-evolving work atmosphere
About Polestar

We are an electric performance car brand determined to improve the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don't settle for anything less than excellence.

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