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Customer Experience Specialist

2 months ago

Oakville, Ontario, Canada Rogers Communications Full time

We are at the heart of Rogers Communications, a leading Canadian telecommunications company. Our retail team represents the welcoming spirit of our organization, delivering exceptional customer experiences in our stores.

The role of Sales Associate is an exciting opportunity for individuals who are passionate about technology and enjoy connecting with people. As a member of our retail team, you will provide best-in-class service and value-added solutions to customers, promoting Rogers & Fido brands and engaging with customers to grow their base.

Key Responsibilities:

  • Enhance the retail experience by providing exceptional customer service and offering personalized solutions
  • Promote Rogers & Fido brands, including Rogers Mastercard
  • Engage with customers to grow their base through personalized communication and outreach via phone calls and business text messaging

What We Offer:

  • A competitive compensation package plus commissions
  • One of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada
  • Mental Health and Support benefits- 100% coverage
  • Employee and Family Assistance Program benefits
  • Employee discounts that can offer up to 50% off Rogers & Fido products and services
  • A commitment to fostering an inclusive and diverse workplace where all team members can bring their whole selves to work
  • A flexible schedule, including evenings & weekends
  • Career growth and development opportunities

About Us:

Rogers Communications is committed to delivering exceptional customer experiences and inspiring personal growth. We foster an environment that promotes careers, diversity, and inclusivity. If you're passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider this opportunity.