Director of IT Services

4 weeks ago


Burnaby, British Columbia, Canada T-Net British Columbia Full time
Job Title: Director of Client Services

At T-Net British Columbia, we are seeking an experienced IT leader to join our team as a Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.

Key Responsibilities:
  • Develop and implement strategies, plans, and policies to ensure consistent and efficient IT service delivery across the institution.
  • Foster positive relationships across all user groups and act as a strategic advisor on IT client services matters.
  • Lead a strong and capable Client Services team, providing guidance, coaching, and mentorship to ensure they are well-prepared to meet the evolving needs of the institution.
  • Contribute significantly to BCIT's goals of digital transformation and innovation.
Requirements:
  • Proven track record in delivering customer-focused IT services and optimizing processes within a large, multi-faceted organization.
  • Deep understanding of how client services drive institutional success and excel at aligning IT service delivery with organizational goals.
  • Strong leadership and people management skills, capable of mentoring and coaching teams to achieve high performance and foster a culture of continuous improvement and innovation.
What We Offer:

The salary range for this position is $149,823 - 215,370, with a control point of $187,278. We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment.



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