Project Coordinator, Technical Service Specialist

3 weeks ago


Vaughan, Ontario, Canada Plan Group Full time

Are you a detail-oriented individual with excellent communication skills? We are seeking a skilled Project Coordinator to join our team at Plan Group.

As a Project Coordinator, Technical Service, you will be responsible for maintaining strong client relationships, generating quotations in response to RFPs, sourcing required parts, and monitoring the invoicing process. You will work closely with the Account Executive to leverage your strong communication and leadership skills to positively influence others and drive results.

Key responsibilities include:

  • Providing detailed documentation to resolve client inquiries
  • Completing accurate data entry of client information into Jonas to maintain up-to-date client profiles
  • Aiding in the development of the monthly maintenance schedule to ensure conservation of client equipment and satisfaction of SLAs
  • Generating simple quotations for clients to provide a scope of work for recommendations or in response to RFPs
  • Assisting the Purchasing department to obtain pricing for required parts
  • Effectively monitoring the invoice creation and delivery process and providing support to ensure timely billing of clients
  • Communicating with clients disputing invoices to resolve or explain real or perceived discrepancies

Requirements:

  • 3-5 years of related industry experience; electrical trade experience an asset
  • Keen attention to detail and strong verbal and written communication skills
  • Advanced knowledge of Microsoft Office, ERP systems, and SAP considered an asset


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