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Community Crisis Counsellor
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Crisis Response Navigator
2 months ago
We are seeking a highly skilled and compassionate Crisis Response Navigator to join our team at AVI Health and Community Services. As a key member of our Community-Led Crisis Response Team (CLCR), you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.
Key Responsibilities- Manage the central call line for the CLCR team, assessing and triaging calls and text messages from the community.
- Develop support and safety plans for individuals in crisis, and/or for third-party callers.
- Consult with community resources, family members, and peers, as directed by the caller's needs.
- Redirect callers to access pertinent resources, including 911 and/or the crisis line.
- Provide non-judgmental emotional telephone and text support and crisis intervention, including assessment, problem-solving, and community resourcing.
- Minimum 3 years of relevant experience in mental health services, de-escalation, and crisis response, and case management.
- Undergraduate degree in the mental health field (counseling, social work, psychiatric nursing).
- Crisis intervention skills, including extensive experience with situational awareness, mental health assessments, and suicide intervention.
- Able to respectfully engage and support Indigenous relationships, with a trauma-informed and decolonial lens.
- Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices.
- Competitive hourly rate of $33.99, with stepped increases based on seniority with AVI.
- Casual call schedule, with shifts falling between 7:00am to 3:00pm, 12:00pm to 8:00pm, and 5:00pm to 1:00am.
- Mandatory training schedule from October 8th to November 8th, with transitioning into shift/hours only after all components of Mandatory Training are successfully completed.
- Union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association.
To apply, please click on Apply To Position and attach your resume and cover letter (optional). This posting is open until September 15, 2024, by 5pm.
AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.
Accommodation is available on request for candidates taking part in all aspects of the selection process.
We would like to thank all those that apply but only those selected for an interview will be contacted.
