Customer Success Manager with Global Impact

1 day ago


Ottawa, Ontario, Canada Xplor Full time

Xplor is seeking an experienced Customer Success Manager to join our Fitness & Wellbeing vertical. As a trusted advisor, you will cultivate relationships and provide a consistent and frictionless experience that delivers immediate value to our clients.

About the Role

You will be responsible for onboarding new clients in region and ensuring their overall health. This includes:

  • Understanding the customer's business goals and setting them up for success in achieving those targets
  • Becoming an expert on the Xplor product, providing technical and business solutions; assisting with product adoption, optimization and change management
  • Engaging with clients who are having difficulties using or understanding the product and providing a resolution or gathering enough details to assist with escalation

You will also monitor customer satisfaction/account health and take action to resolve issues and improve the user experience. Additionally, you will collaborate with internal teams to support the success of your customers, including Customer Support, Sales, and other departments.

Requirements

To be successful in this role, you will need:

  • Previous experience in an Account Management or Customer Success role, preferably in a SaaS environment
  • Highly proficient with CRM applications
  • Native speaker of French
  • Fluent speaker of English
  • Willingness to work in a hybrid environment based out of Ottawa, ON
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. You will also have access to:

  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
  • Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
  • Access to free mental health support
  • Flexible working arrangements

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions.



  • Ottawa, Ontario, Canada CECI Full time

    About the RoleWe are seeking a highly skilled Global Impact Specialist to join our team in Kigali, Rwanda. This volunteer position is perfect for individuals who are Canadian citizens or permanent residents of Canada and wish to make a meaningful contribution to CECI's mission.Company OverviewCECI is a leading organization dedicated to enhancing economic...


  • Ottawa, Ontario, Canada MyPass Global, MyPass Inc Full time

    Job OverviewWe are seeking an experienced Customer Success Coordinator to join our team at MyPass Global. This is a fantastic opportunity to work with a leading provider of workforce onboarding and compliance management software.


  • Ottawa, Ontario, Canada Xplor Full time

    About the Role">We are seeking a highly skilled Client Success Specialist to join our team at Xplor. As a key member of our success team, you will play a crucial role in ensuring our clients achieve their business goals and maximize the value of our software solutions.">Job Summary">The successful candidate will be responsible for providing exceptional...


  • Ottawa, Ontario, Canada net2phone Canada Full time

    About UsWe are a pioneering VoIP telecommunications provider, dedicated to revolutionizing the way Canadian businesses connect. Our innovative solutions empower organizations to thrive in a rapidly changing market.Job OverviewThis is an exceptional opportunity to join our dynamic team as a Global Customer Success Expert. As a key member of our organization,...


  • Ottawa, Ontario, Canada Randstad Canada Full time

    Job OverviewAs a Senior Project Manager with Randstad Canada, you will be responsible for leading the implementation and management of Optical Character Recognition (OCR) solutions for our clients. This is a unique opportunity to leverage your technical expertise and customer success skills to drive project success and client satisfaction.Key...


  • Ottawa, Ontario, Canada Time 4 Change Global Full time

    Empowering Personal and Professional GrowthWe are seeking a talented individual to join our team at Time 4 Change Global as a Global Career Advancement Manager. This role presents an exceptional opportunity to leverage your expertise and drive meaningful change in the lives of our clients.Key ResponsibilitiesDevelop and implement strategic marketing plans to...


  • Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    At Assent Compliance Inc., we are the leading solution for supply chain sustainability tailored for top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind.We offer a comprehensive platform that provides insights from experts, trusted by manufacturers for its ability to...


  • Ottawa, Ontario, Canada Manager – IT Full time

    We are seeking a highly skilled IT professional to lead our team's technology operations as an IT Operations Manager.About the RoleThis position is responsible for managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. The successful candidate will provide timely IT support and resolve issues remotely...


  • Ottawa, Ontario, Canada Zerotek Full time

    Job OverviewAt Zerotek, we are seeking a skilled Cloud Customer Success Expert to join our team. This is a full-time remote work opportunity.About UsZerotek is a rapidly growing company providing innovative management platforms and Identity Access Management (IAM) solutions for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs)....


  • Ottawa, Ontario, Canada Intouch Insight Full time

    About Intouch InsightAt Intouch Insight, we are dedicated to delivering exceptional customer experiences. Our innovative approach combines multiple data sources to create a comprehensive view of customer satisfaction.Job Title: Customer Success Program ManagerWe are seeking an experienced Customer Success Program Manager to join our coast-to-coast team. The...


  • Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    At Assent Compliance Inc., we're dedicated to helping top-tier manufacturers navigate supply chain sustainability. As a Senior Manager of Customer Success, you'll oversee a team responsible for delivering exceptional customer experiences.About the RoleThis strategic leader will merge day-to-day operations with promoting an excellent customer engagement...


  • Ottawa, Ontario, Canada Nanometrics Full time

    Job Description:We are seeking a seasoned Global Supply Chain Operations Manager to join our team at Nanometrics.About Us:Nanometrics is a global leader in seismic technology and industry application experience, providing monitoring solutions and equipment for studying artificial and natural seismicity. With over 37 years of expertise, we specialize in...


  • Ottawa, Ontario, Canada Cari Full time

    Overview:Assent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to provide comprehensive sustainability insights and solutions.We are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided by...


  • Ottawa, Ontario, Canada Adobe Full time

    About AdobeAt Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. We give everyone from emerging artists to global brands the tools they need to design and deliver exceptional digital experiences.The ChallengeWe're seeking a highly skilled Customer Success Engineer to join our team. As a designated technical...


  • Ottawa, Ontario, Canada Manager – IT Full time

    Job OverviewWe are seeking a highly skilled IT Infrastructure Manager to lead our team's technology operations, driving efficiency and excellence in all aspects of IT infrastructure management.Key Responsibilities:Manage and maintain the overall IT infrastructure, including setup and maintenance of End User IT Equipment.Provide timely and effective IT...


  • Ottawa, Ontario, Canada Xplor Full time

    Are you passionate about helping businesses thrive? We're seeking an experienced Customer Success and Implementation Manager to join our team at Xplor, a global leader in cloud-based technology solutions.About the RoleThis is a unique opportunity to work with a diverse range of clients across various industries, providing expert support and guidance to...


  • Ottawa, Ontario, Canada Manager – IT Full time

    Our company is seeking a highly skilled IT Infrastructure Manager to join our team.The successful candidate will have at least 7-9 years of experience in managing IT infrastructure, including Windows 10 and 11, Group Policies, Security Compliance, Intune, and SCCM/Microsoft Defender.We are looking for someone with strong business communication skills and...


  • Ottawa, Ontario, Canada Nanometrics Full time

    About NanometricsNanometrics is a leading provider of monitoring solutions and equipment for studying artificial and natural seismicity. With over 37 years of experience, we have established ourselves as a global, award-winning company.Job Title: Global Supply Chain ManagerWe are seeking an experienced Global Supply Chain Manager to join our team. This role...


  • Ottawa, Ontario, Canada Stonewood Group Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Global Program Manager to oversee all of our global projects. As a key member of our team, you will be responsible for managing large, multiple projects and providing operational insights to ensure their success.ResponsibilitiesProgram Oversight: Oversee all of our global projects, ensuring they are...


  • Ottawa, Ontario, Canada Assent Compliance Full time

    Job DescriptionWe are seeking a Customer Success Business Operations Manager to join our team at Assent Compliance.About the RoleThis is a critical position that will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This...