Customer Success Manager with Global Impact
1 day ago
Xplor is seeking an experienced Customer Success Manager to join our Fitness & Wellbeing vertical. As a trusted advisor, you will cultivate relationships and provide a consistent and frictionless experience that delivers immediate value to our clients.
About the RoleYou will be responsible for onboarding new clients in region and ensuring their overall health. This includes:
- Understanding the customer's business goals and setting them up for success in achieving those targets
- Becoming an expert on the Xplor product, providing technical and business solutions; assisting with product adoption, optimization and change management
- Engaging with clients who are having difficulties using or understanding the product and providing a resolution or gathering enough details to assist with escalation
You will also monitor customer satisfaction/account health and take action to resolve issues and improve the user experience. Additionally, you will collaborate with internal teams to support the success of your customers, including Customer Support, Sales, and other departments.
RequirementsTo be successful in this role, you will need:
- Previous experience in an Account Management or Customer Success role, preferably in a SaaS environment
- Highly proficient with CRM applications
- Native speaker of French
- Fluent speaker of English
- Willingness to work in a hybrid environment based out of Ottawa, ON
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. You will also have access to:
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions.
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