Assistant Store Manager
4 weeks ago
As an Assistant Store Manager at Tailored Brands, you will play a key role in leading the store team to achieve sales performance expectations. You will partner with the Store Manager to assist in recruiting, hiring, and training store team members to deliver an exceptional customer experience. Your primary responsibilities will include inspiring store team members to achieve their best performance, executing strategies to maximize growth and potential, and creating an engaged and inclusive store environment. You will also be responsible for elevating the customer experience through operational excellence and exceeding customer expectations in all interactions.
Key Responsibilities:
Inspire store team members to achieve their best performance
Execute strategies to maximize growth and potential
Create an engaged and inclusive store environment
Elevate the customer experience through operational excellence
Exceed customer expectations in all interactions
Leadership:
As an Assistant Store Manager, you will be responsible for leading the store team to achieve sales, service, and operational expectations. You will partner with the Store Manager to set clear performance expectations and ensure the store team is trained in sales, customer service, and operations to meet company standards. You will also be responsible for modeling company values and leading by example as an active coach. You will communicate priorities and sales-driving information effectively to ensure store staff is equipped to maximize business opportunities. Additionally, you will collaborate with the Store Manager to assist in recruiting store staff and contribute to an inclusive store environment.
Performance:
As an Assistant Store Manager, you will be responsible for supporting the Store Manager in achieving store business plans, including sales, customer service, and operational goals. You will assist the Store Manager in developing game plans and following up on execution to maximize sales and drive consistent performance results. You will partner with the Store Manager to present opportunities with fact-based information and recommendations while leveraging data to make informed decisions. You will also participate in driving business outreach opportunities and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team. Furthermore, you will identify performance opportunities and partner with the Store Manager to develop a plan to address and manage issues effectively.
Operational Excellence:
As an Assistant Store Manager, you will be responsible for partnering with the Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks. You will assist the Store Manager with training store staff on all internal operational functions. You will also stay informed on corporate communication, directives, initiatives, and policies and procedures. Additionally, you will support the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding. You will contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued. You will support a culture of learning and development, ensuring training tools are leveraged. You will serve as a role model to all store team members and provide enthusiastic motivational leadership. You will assist the Store Manager to create a steady pipeline of external talent through recruitment. You will partner with the Store Manager to conduct regular store meetings ensuring all store team members are up to date with all company directives. You will assist the Store Manager to train the store team on customer service expectations and create an exceptional customer experience. You will support the Store Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS). You will partner with the Store Manager to leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns. You will collaborate with the Store Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
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