Assistant Store Manager

4 weeks ago

Ottawa, Ontario, Canada BonLook Full time

About BonLook

BonLook is a Canadian company that offers an innovative sales experience and stylish products with high quality. Our goal is to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value.

Why BonLook?

  • Participate in the success of a Canadian company founded by entrepreneurs who saw the potential to develop an entire industry.
  • Evolving in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.
  • Working in a company whose organizational values are applied daily: joy, excellence, innovation and transparency.
  • Participating in a culture of diversity and inclusion in all areas of the company.
  • Developing professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.
  • Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.

Position

The Assistant Store Manager is responsible for all aspects of the business, as assigned by the Store Manager. They are accountable for supporting all store operations and functions and they are responsible for the customer experience. The Assistant Store Manager trains, develops and creates space for others to achieve results.

Responsibilities

  • Encouraging people development through our core values.
  • Delivering continuous training to motivate the store team.
  • Managing team performance with ongoing coaching.
  • Helping to proactively recruit people who are aligned with our culture and brand vision.
  • Demonstrating leadership on the sales floor by setting the standards around product knowledge, customer experience and brand image.
  • Leading, coaching and providing timely feedback around sales plans and key performance indicators.
  • Listing, delegating and managing team responsibilities within all areas of the business.
  • Supporting the Store manager in the overall store recruitment strategy and is responsible for developing our talent bench.
  • Ensuring standards are consistently executed and utilizing company tools to better serve the customer.
  • Ensuring supervisors and stylists clearly understand and meet expectations.
  • Being accountable for the monthly strategies and the operations.
  • Representing the BonLook brand: reflecting company values and brand image at all times.
  • Meeting store sales goals.

Qualifications

  • 1-2 years of experience in a management or relevant experience.
  • Customer service and sales experience.
  • Experience in retail business (an asset).
  • Excellent communication skills.
  • Demonstrating a creative approach towards customers, management and complex situations.
  • Demonstrating leadership and being a team player.
  • Offering courteous and professional customer service.
  • Ability to adapt and learn quickly.
  • Ability to work alone and within a team.
  • Ability to prioritize emergencies in daily runnings of the business.
  • Ability to understand sales targets.
  • Ability to actively coach a team.
  • Focused on problem solving and solution.
  • Flexible availability (days, evenings and weekends).

Working conditions

  • Permanent full-time position.
  • Must be available days, evenings and weekends.
  • Group insurance, including medical and dental insurance, and VRSP available to all full-time employees.
  • Retail employees receive one complimentary pair of glasses, and corporate discount on glasses for future purchase and for their family and friends.
  • We offer a full training to help you make the best choices for our customers.

At BonLook, we are committed to making a difference and promoting diversity and inclusion. We believe that diversity in the workplace empowers employees to reach their full potential. We encourage people of all genders and cultures to apply for our roles. We provide equal employment opportunities for everyone.

We are proud to be an equal opportunity employer and are happy to provide accommodations or adjustments, should they be required, at any point in the application process. Whether it's extra preparation time, micro breaks during interviews, accessible communication supports, or technology aids, your comfort and success are important to us. If you require any accommodations or adjustments, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

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