Current jobs related to Product Support Specialist - Kitchener, Ontario - D2L

  • Product Support Specialist

    2 months ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled and detail-oriented Product Support Specialist to join our team at D2L. As a Product Support Specialist, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key...

  • Product Support Specialist

    2 months ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled and detail-oriented Product Support Specialist to join our team at D2L. As a Product Support Specialist, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key...

  • Product Support Specialist

    1 month ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled Product Support Analyst to join our team at D2L. As a Product Support Analyst, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.Key ResponsibilitiesUtilize electronic communication...

  • Product Support Specialist

    1 month ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled Product Support Analyst to join our team at D2L. As a Product Support Analyst, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.Key ResponsibilitiesUtilize electronic communication...

  • Software Support Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Brock Solutions Full time

    Job Title: Software Support SpecialistBrock Solutions is a leading engineering solutions and professional services company seeking a skilled Software Support Specialist to join our team of experienced professionals. As a Software Support Specialist, you will be responsible for troubleshooting software bugs, application deficiencies, and performance issues,...

  • Cloud Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada OpenText Full time

    Cloud Support SpecialistAt OpenText, we're seeking a skilled Cloud Support Specialist to join our team. As a key member of our cloud production support team, you'll play a crucial role in supporting OpenText Content Suite solutions deployed within the OpenText Cloud.Key Responsibilities:Respond to and resolve customer technical requests, understanding the...

  • Administrative Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kitchener. The successful candidate will be responsible for providing administrative support to our office operations, ensuring smooth day-to-day functions.Key Responsibilities:Manage office correspondence, including emails and...

  • Product Support Specialist

    1 month ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled Product Support Analyst to join our team at D2L. As a Product Support Analyst, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.Key ResponsibilitiesUtilize electronic communication...

  • Product Support Specialist

    1 month ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled Product Support Analyst to join our team at D2L. As a Product Support Analyst, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.Key ResponsibilitiesUtilize electronic communication...

  • Cloud Support Specialist

    2 months ago

    Kitchener, Ontario, Canada OpenText Full time

    Cloud Support SpecialistAt OpenText, we're seeking a skilled Cloud Support Specialist to join our team. As a key member of our Cloud Production Support Team, you'll play a vital role in delivering exceptional customer support for OpenText Content Suite solutions deployed within the OpenText Cloud.Key Responsibilities:Utilize strong written and verbal...

  • Cloud Support Specialist

    2 months ago

    Kitchener, Ontario, Canada OpenText Full time

    Cloud Support SpecialistAt OpenText, we're seeking a skilled Cloud Support Specialist to join our team. As a key member of our Cloud Production Support Team, you'll play a vital role in delivering exceptional customer support for OpenText Content Suite solutions deployed within the OpenText Cloud.Key Responsibilities:Utilize strong written and verbal...

  • Administrative Support Specialist

    2 months ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Offer: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kitchener.The successful candidate will be responsible for providing administrative support to our team, including scheduling meetings, managing tasks, and maintaining a high level of organization and productivity.Key...

  • Administrative Support Specialist

    2 months ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Offer: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kitchener.The successful candidate will be responsible for providing administrative support to our team, including scheduling meetings, managing tasks, and maintaining a high level of organization and productivity.Key...

  • Product Specialist

    1 month ago

    Kitchener, Ontario, Canada HONGYAN PRECISION MANUFACTURING LIMITED Full time

    About the RoleWe are seeking a highly skilled Technical Sales Specialist to join our team at HONGYAN PRECISION MANUFACTURING LIMITED. As a Technical Sales Specialist, you will play a critical role in promoting our products and services to existing and potential clients.Key ResponsibilitiesEstimate and Quote Prices: Develop and present pricing strategies to...

  • Product Marketing Specialist

    1 month ago

    Kitchener, Ontario, Canada NAVBLUE Full time

    Job Summary:NAVBLUE is seeking a Product Marketing Specialist to drive marketing activities for the Americas region, providing market and competitor intelligence, and developing analyses to support business targets.Key Responsibilities:Assist in growing the business by providing technical pre-sales support and training with marketing feedback and...

  • Product Marketing Specialist

    1 month ago

    Kitchener, Ontario, Canada NAVBLUE Full time

    Job Summary:NAVBLUE is seeking a Product Marketing Specialist to drive marketing activities for the Americas region, providing market and competitor intelligence, and developing analyses to support business targets.Key Responsibilities:Assist in growing the business by providing technical pre-sales support and training with marketing feedback and...

  • Product Marketing Specialist

    2 months ago

    Kitchener, Ontario, Canada Airbus Full time

    Job DescriptionJob Title: Product Marketing SpecialistJob Summary:NAVBLUE is seeking a Product Marketing Specialist to drive marketing activities for the Americas region, providing market and competitor intelligence, and developing analyses to support business targets.Key Responsibilities:Assist in growing the business by providing technical pre-sales...

  • Product Marketing Specialist

    2 months ago

    Kitchener, Ontario, Canada Airbus Full time

    Job DescriptionJob Title: Product Marketing SpecialistJob Summary:NAVBLUE is seeking a Product Marketing Specialist to drive marketing activities for the Americas region, providing market and competitor intelligence, and developing analyses to support business targets.Key Responsibilities:Assist in growing the business by providing technical pre-sales...

  • Administrative Support Specialist

    2 months ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Opportunity:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kitchener.The successful candidate will be responsible for providing top-notch administrative support to our team, including scheduling meetings, managing tasks, and ensuring seamless day-to-day operations.Key...

  • Administrative Support Specialist

    2 months ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Opportunity:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Kitchener.The successful candidate will be responsible for providing top-notch administrative support to our team, including scheduling meetings, managing tasks, and ensuring seamless day-to-day operations.Key...

Product Support Specialist

2 months ago

Kitchener, Ontario, Canada D2L Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at D2L. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to deliver a world-class support experience.

Key Responsibilities
  • Utilize technical expertise to troubleshoot and resolve complex technical issues encountered by clients
  • Conduct thorough research and implement effective solutions to resolve technical problems
  • Collaborate with internal teams to identify and correct improperly configured installations
  • Replicate, diagnose, and resolve technical problems experienced by clients, employing advanced troubleshooting techniques
  • Create, update, and resolve support cases within defined Service Level Objectives
  • Improve product design and functionality through creation of Software Defect reports and Feature Enhancement reports
  • Develop and maintain support documentation, including FAQs and Knowledge-based Articles
  • Participate in collaborative troubleshooting sessions to identify root causes of complex issues
  • Perform other duties as assigned by Manager
Requirements
  • Ability to learn and adapt to new tools and products quickly
  • Strong analytical skills and ability to recognize patterns
  • Ability to work individually and in collaboration with colleagues
  • Ability to work well in a fast-paced environment
  • Demonstrable ability to multitask both independently and within a team
  • Excellent research capabilities
  • Strong technical skills, including proficiency in SQL, Web services, and Microsoft tools and technologies
  • Excellent communication and customer service skills
  • Keen attention to detail and organization skills
  • Strong analytical and decision-making skills
Preferred Qualifications
  • Experience working with Microsoft SQL
  • Experience providing customer service
  • Relevant work experience in a similar role
  • LMS experience – user, administration, and/or support
  • Experience with Salesforce or any other ticketing system
Education

Bachelor's degree in Computer Science or equivalent technical experience