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Customer Experience Associate

2 months ago

Kelowna, British Columbia, Canada Torrid Full time

At Torrid, we're committed to creating a welcoming, inclusive, and diverse culture where every employee feels valued and empowered. Our stores offer an exciting, one-of-a-kind experience for our customers and employees alike.



We believe that inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll play a vital role in providing the Torrid Connection to every customer through your genuine ability to make them feel comfortable, cared for, and confident.



Your Key Responsibilities:




  • Provide exceptional customer service that encourages positive customer connections and loyalty
  • Perform register functions while utilizing your sales, promotion, and product knowledge to drive add-on sales
  • Work a flexible schedule, including holidays, nights, and weekends, to meet the needs of our customers
  • Ensure all visual standards are met on the sales floor and assist in maintaining a clean, consistent, and inviting store environment
  • Assist with the organization of the stockroom and ensure a seamless shopping experience for our customers


Requirements:




  • Prior sales or customer service experience is a plus, but not required
  • Able to multitask in a fast-paced environment while maintaining a commitment to creating an amazing customer experience
  • Fashion-focused with the ability to stay on top of current trends


Physical Requirements:




  • Able to stand and walk during scheduled hours
  • Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs
  • Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.


What We Offer:



We provide a comprehensive benefits package to our employees, which may include flexible schedules, associate discounts, additional monthly discount coupons, mental health resources, and an employee stock purchase program (ESPP).



Pay range: $16.75 - $17.55 per hour