Global Customer Experience Coordinator

3 weeks ago


Kelowna, British Columbia, Canada MAKR Full time

**About Us**

We are MAKRs, a community-driven organization dedicated to creating global connections through play and social experiences. Our mission is to make the world more livable, playful, and socially just. With three working brands: Waterplay, Parkworks, and Wekid Mfg., we have helped install tens of thousands of play and park spaces worldwide, providing access to recreation for millions.

We're seeking a skilled Global Customer Experience Coordinator to join our Parkworks team. In this role, you will collaborate closely with Regional Sales Managers to assist with sales and administrative tasks throughout the sales process.

**Key Responsibilities:**

  • Manage CRM processes associated with quotes and orders.
  • Collaborate regularly with RSMs on opportunity requirements and provide backup support.
  • Create complete, accurate customer-facing materials, including quotes and order packages.
  • Complete internal documentation and materials needed for communication of order requirements to production and purchasing.
  • Release orders (project and marketing).
  • Communicate regularly with customers ensuring they are kept abreast of order status, potential delays, and expectations for delivery.
  • Produce new dealer partner and supplier agreements as required.
  • Facilitate effective communication between departments and encourage collaboration.
  • Learn the products we sell and how they are positioned in the market, actively participating in training and knowledge development.
  • Drive process improvement within the CSR function.

**Requirements:**

  • 3-5 years in field sales and/or customer service experience.
  • Experience administering complex business-to-business sales processes.
  • Exceptional computer skills and proficiency in the Microsoft Office Suite.
  • Previous experience with Customer Service Management programs (Creatio) is preferred.
  • Post-secondary diploma, degree, or equivalent experience required.

**Perks:**

  • A competitive annual salary ranging from $50,000.00 - $55,000.00 (with the possibility of a yearly bonus).
  • Flexible work schedule.
  • Access to free professional coaching, resources, and counseling through our Employee and Family Assistance Program.
  • Opportunity to enroll in our comprehensive benefit package after three months of employment.
  • 2 weeks of paid vacation.
  • Professional development opportunities.
  • Lots of fun Catered lunches, in-house silent auctions, contests, draws, product 'testing' and MORE.

This is an onsite position located in Kelowna, BC.



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