Digital Transformation Leader

3 weeks ago

Toronto, Ontario, Canada Netcracker Technology Full time

About the Role:

The Program Director at Netcracker Technology will be responsible for securing and delivering professional services for our customer base. This role involves end-to-end activities to ensure service commitments are attainable and profitable.

Key Responsibilities:

  • Manage and grow Netcracker's on-site transformation programs, including budget and business planning, customer expectations, and satisfaction.
  • Generate additional profitable revenue by expanding the scope of services provided by Netcracker.
  • Partner with Sales Team to support new solution revenue opportunities within accounts.
  • Represent Solution Delivery in presales activities, ensuring accurate representation of Netcracker deployment methodologies.
  • Lead recurring governance meetings with client steering committees to ensure alignment on program milestones and future strategy.
  • Hold Account Teams accountable for project deliverables.
  • Manage all resources to ensure program commitments are completed on time, within budget, and with high quality.
  • Lead service delivery and customer support activities related to the Netcracker product suite.
  • Establish and grow relationships with clients at all levels in the organization.
  • Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.

Leadership:

  • Lead cross-functional, multi-cultural, geographically dispersed teams.
  • Establish and manage MBOs/KPIs for the team.
  • Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation.
  • Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements.

Requirements:

  • Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry.
  • Required experience with writing and reviewing contracts, SOWs, and other commercial agreements.
  • Proven ability to handle program governance, ensuring alignment on program milestones and future strategy.
  • Ability to build and execute resource plans (on/offshore).
  • 10 years management experience, at least 3 years at senior levels.
  • Experience running multi-million programs.
  • Extensive experience with project management methodologies.
  • Ability to build relationships at multiple levels within the client organization.
  • Experience working in a matrixed corporate environment.
  • Ability to travel.

Education:

  • A degree in a related field.

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