Vice President

3 days ago

Winnipeg, Manitoba, Canada Manitoba Public Insurance Full time
Job Title: Vice President & Chief Operations Officer

As a key member of the executive leadership team at Manitoba Public Insurance, the Vice President & Chief Operations Officer will play a critical role in driving strategic and operational leadership to deliver exceptional customer service.

Key Responsibilities:
  • Provide strategic direction for the division and ensure the development of divisional strategies and solutions that support the corporate vision, direction, goals, and objectives.
  • Oversee service delivery and demand management, including cross-channel demand and service offering planning, ensuring direction and policy guidance on demand management, and implementation of effective demand deflection strategies across service channels.
  • Ensure the delivery of all customer service operations through service centres across the province, including customer and claims services, and vehicle standards and inspections.
  • Manage all delivery aspects of insurance and licensing operations, including vehicle registration, driver licensing and driver records, and maintains corporate accountability for customer account receivable management and rates appeal process.
  • Oversee contact centre management operations and business development, promoting initiatives that demonstrate and leverage contact centre services corporately.
  • Ensure the development and enforcement of fair and consistent policies, practices, standards, and procedures for delivery of all service operations.
  • Conduct field audits to ensure compliance is maintained.
  • Participate on the corporate executive level risk committee responsible for the management and oversight of all the forms of risk and the Enterprise Risk Management program within the Corporation.
Requirements:
  • Bachelor's degree in commerce, business administration or related field.
  • Fifteen or more years of senior leadership experience in service and operations management, project management, and business improvement and innovation in a complex environment.
  • Senior experience in the insurance or financial services industry would be an asset.
  • Completion of one or more of the following professional designations is considered an asset: Master of Business Administration (MBA).
Technical Knowledge and Skills:
  • Knowledge of corporate governance issues as well as an understanding of emerging trends and issues in particular as they affect Crown corporations.
  • Strong organizational skills along with the ability to plan and manage multiple complex projects and tasks simultaneously.
  • Proven ability to adapt to, and effectively lead/sponsor, business transformation efforts.

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