Shipping and Receiving Operations Manager

2 weeks ago


Ottawa, Ontario, Canada Exela Technologies Full time

About Exela

Exela Technologies is a leading provider of business process automation solutions, leveraging its global footprint and proprietary technology to deliver digital transformation services

About the Role

The Team Lead in Shipping Services will oversee the day-to-day operations, ensuring the smooth delivery of services to our clients

Key Responsibilities:

  • Manage workflows, prioritize tasks, and ensure adherence to service level agreements and deadlines
  • Monitor performance metrics, including productivity, quality, and customer satisfaction, and take corrective action as needed
  • Collaborate with other departments or teams to coordinate cross-functional initiatives, resolve service-related issues, and implement process improvements
  • Develop and maintain standard operating procedures, training materials, and job aids to ensure consistency and accuracy in service delivery
  • Serve as a point of escalation for complex client inquiries or service requests, handling escalated issues promptly and effectively

Qualifications:

  • 1 or more years of experience in a similar role, preferably in a client services or operations environment
  • Proven track record of successfully leading teams to achieve performance goals and deliver high-quality services to clients
  • Excellent communication skills in English, both verbal and written, with the ability to articulate ideas clearly, influence others, and build rapport with clients and team members


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