National Service Operations Coordinator
3 weeks ago
Key Responsibilities:
* Process and organize a high volume of reports
* Review and communicate with branch personnel regarding information required to compile customer reports, invoicing, and quotes
* Produce detailed written reports on findings and recommendations and forward to customers
* Maintain and update customer database for each local branch
* Use web-based technology to obtain field service technicians' data
* Respond to local branch inquiries in a timely, courteous, and professional manner
* Work closely with local branch personnel and departments to satisfy customer requirements
* Follow up on outstanding quotations with customers via telephone and emails
* Provide operational support to local branches as it pertains to your role
* Perform other administrative duties as required by the team
Requirements:
* Ability to follow process-driven tasks with meticulous attention to detail and organizational skills
* Ability to follow specific processes
* Display excellent interpersonal and communication skills, both written and verbal
* Ability to multi-task and prioritize to meet pressing deadlines
* Ability to work independently, as well as in a team-based environment
* Ability to make decisions based on your training
* Ability to take initiative
* Proficient computer skills in Windows-based software
* Advanced typing skills
* Strong organizational skills
* Ability to collaborate in team meetings
* Strong demand for the English language, both written and verbal
* Previous experience in a Customer Service role is considered an asset
* Previous experience in the roofing industry is considered an asset
* Advanced Microsoft Office skills (mainly Word and Outlook)
About Flynn Group of Companies:
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals.
Why Join Us:
We are committed to creating an environment that is accessible to all of our customers, employees, and applicants.
Accommodations:
Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.
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