National Service Operations Coordinator

2 weeks ago


Mississauga, Ontario, Canada Flynn Group of Companies Full time

Flynn Group of Companies is a leading trade contractor in North America that specializes in various aspects of a building's outer layer. As a National Service Operations Coordinator, you will be a valuable member of our team, responsible for ensuring the smooth operation of our customer service division.

Responsibilities:

  • Process and organize a high volume of reports, maintaining accurate and up-to-date records.
  • Review and communicate with branch personnel to compile customer reports, invoices, and quotes, ensuring timely and professional responses.
  • Produce detailed written reports on findings and recommendations, forwarding them to customers as required.
  • Maintain and update customer databases for local branches, utilizing web-based technology to access field service technicians' data.
  • Provide operational support to local branches, responding to inquiries in a courteous and professional manner.
  • Collaborate with branch personnel and departments to satisfy customer requirements, following up on outstanding quotations as needed.
  • Contribute to the overall success of the team by performing administrative duties and taking initiative when required.

Requirements:

  • Demonstrate ability to follow process-driven tasks with meticulous attention to detail and organizational skills.
  • Display excellent interpersonal and communication skills, both written and verbal.
  • Ability to multi-task, prioritize, and meet pressing deadlines.
  • Proficient computer skills in Windows-based software, with advanced typing skills and strong organizational abilities.
  • Strong demand for the English language, both written and verbal, with previous experience in a customer service role considered an asset.
  • Advanced Microsoft Office skills, particularly in Word and Outlook.

About Us:

Flynn Group of Companies is committed to creating an accessible environment for all customers, employees, and applicants. We offer a competitive work environment, competitive wages and benefits, and opportunities for professional growth and development.



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