National Service Operations Coordinator
2 weeks ago
Flynn Group of Companies is a leading trade contractor in North America that specializes in various aspects of a building's outer layer. As a National Service Operations Coordinator, you will be a valuable member of our team, responsible for ensuring the smooth operation of our customer service division.
Responsibilities:
- Process and organize a high volume of reports, maintaining accurate and up-to-date records.
- Review and communicate with branch personnel to compile customer reports, invoices, and quotes, ensuring timely and professional responses.
- Produce detailed written reports on findings and recommendations, forwarding them to customers as required.
- Maintain and update customer databases for local branches, utilizing web-based technology to access field service technicians' data.
- Provide operational support to local branches, responding to inquiries in a courteous and professional manner.
- Collaborate with branch personnel and departments to satisfy customer requirements, following up on outstanding quotations as needed.
- Contribute to the overall success of the team by performing administrative duties and taking initiative when required.
Requirements:
- Demonstrate ability to follow process-driven tasks with meticulous attention to detail and organizational skills.
- Display excellent interpersonal and communication skills, both written and verbal.
- Ability to multi-task, prioritize, and meet pressing deadlines.
- Proficient computer skills in Windows-based software, with advanced typing skills and strong organizational abilities.
- Strong demand for the English language, both written and verbal, with previous experience in a customer service role considered an asset.
- Advanced Microsoft Office skills, particularly in Word and Outlook.
About Us:
Flynn Group of Companies is committed to creating an accessible environment for all customers, employees, and applicants. We offer a competitive work environment, competitive wages and benefits, and opportunities for professional growth and development.
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