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Bilingual Overnight Content Editor

2 months ago

Montreal, Quebec, Canada Cision Full time
Job Summary

We are seeking a highly skilled Bilingual Overnight Content Editor to join our team at Cision. As a key member of our Client Content Services team, you will be responsible for receiving, formatting, and processing client press releases to distribute to the media and other recipients accurately and in a timely manner.

Key Responsibilities
  • Orchestrate and execute the efficient processing of client press releases, including receiving and validating content, formatting pictures and videos, validating hyperlinks, and editing/modifying press releases on the website (CMS) in English and French.
  • Disseminate press releases to the media via Canada Newswire distribution networks.
  • Post press releases on various platforms, including social media sites.
  • Coordinate international distribution of press releases with our international affiliates.
  • Act as the point of contact for clients requesting distribution and translation services, providing advice and guidance as needed.
  • Dispatch and assign client requests to the CCS team based on priority level.
  • Assist in onboarding/training new clients on the Online Member Centre platform.
  • Partner with internal stakeholder teams to mitigate and resolve customer service challenges.
Requirements
  • High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR, or a related field.
  • Minimum of 1 year of experience in customer service and/or coordination, with some experience in an editing role and an understanding of the Canadian media landscape.
  • Basic knowledge of media communication, including earned, owned, and paid media.
  • Working knowledge of MS Office (including Excel, Word, and Outlook) and basic knowledge of a CRM.
  • Strong attention to detail, customer service, and interpersonal skills, with the ability to perform tasks under pressure with tight deadlines.
  • Solid oral and written communication skills, with in-depth knowledge of grammar to edit press releases.
  • Fluent in both English and French.
Working Environment and Demands
  • Sustained requirement for multi-tasking, simultaneous multiple urgent demands, and/or work requiring attention to detail, subject to frequent, regular interruptions, or peak periods requiring an accelerated work pace or deadlines.
  • Salaried job based on 37.5 hours/week, on various schedules (days, evenings, overnights, and weekends) with occasional requirement to work shifts that fall outside of regular shift.
  • No travel is required.
  • Sustained requirement for manual dexterity/coordination for computer use.
  • Regular requirement for low-intensity mental, visual, or aural concentration for such activities as reading, inputting data, taking notes.
  • Sustained requirement for high-intensity mental, visual, or aural concentration such as proofreading press releases, listening to calls/presentations, or face-to-face interactions of a more complex nature.
Internal and External Contacts
  • Manager, Client Content Services: To share/escalate difficult situations.
  • Client Content Specialists: To share and confirm information.
  • Sales team: To confirm client contract details and possible discounts.
  • Language Coordinator: To confirm client translation request.
  • Regulatory Filing Specialists: To confirm filing requests.
  • Accounting team: To answer billing questions.
  • Multimedia team: To coordinate multimedia project.
  • Product team: To inquire about our service offering.
  • International affiliates: Cleveland, London, Shanghai – Cision colleagues – To coordinate international distribution.
  • IT: To share technical issues.
  • Client Success team: To discuss new clients – weekly.
  • Clients: To confirm receipt of press release, answer questions, advise on best practices, and pitch services.
Decision Making
  • The job has the accountability and authority to:
  • Present upselling opportunities and how to best format press releases to clients.
  • Make suggestions to clients regarding their press releases (for upselling).
  • Determine workload priorities and whether press releases are ready for distribution.
  • Validate the sender's authority to disseminate press releases on behalf of their organization.
  • Validate if a press release's content complies with our content acceptability policy.
  • Escalate/refer client issues to Manager, Client Content Services.