Bilingual Content Editor
3 days ago
This role is responsible for receiving, formatting, and processing client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.
Key Responsibilities:- Orchestrates and executes the efficient processing of client press releases, including receiving and validating content, formatting pictures and videos, validating hyperlinks, and editing/modifying press releases on the website (CMS) in English and French.
- Disseminates press releases to the media via Canada Newswire distribution networks.
- Posts press releases on various platforms, including social media sites.
- Coordinates international distribution of press releases with our international affiliates.
- Acts as the point of contact for clients requesting distribution and translation services, providing advice as appropriate.
- Dispatches and assigns client requests to the CCS team based on priority level.
- Assists in onboarding/training new clients on the Online Member Centre platform.
- Partners with internal stakeholder teams to mitigate and resolve customer service challenges.
- High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR, or a related field is required.
- Minimum of 1 year of experience in customer service and/or coordination is required, with some experience in an editing role and an understanding of the Canadian media landscape preferred.
- Basic knowledge of media communication, including earned, owned, and paid media.
- Working knowledge of MS Office (including Excel, Word, and Outlook) and basic knowledge of a CRM.
- Strong attention to detail, customer service, and interpersonal skills are required, with a strong ability to perform tasks under pressure with tight deadlines.
- Solid oral and written communication skills, with in-depth knowledge of grammar to edit press releases.
- Sales experience/training is an asset.
- Fluent in both English and French.
- Sustained requirement for multi-tasking, simultaneous multiple urgent demands, and/or work requiring attention to detail, subject to frequent, regular interruptions, or peak periods requiring an accelerated work pace or deadlines.
- Salaried job based on 37.5 hours/week, on various schedules (days, evenings, overnights, and weekends) with occasional requirement to work shifts that fall outside of regular shift.
- No travel is required.
- Sustained requirement for manual dexterity/coordination for computer use.
- Regular requirement for low-intensity mental, visual, or aural concentration for such activities as reading, inputting data, taking notes.
- Sustained requirement for high-intensity mental, visual, or aural concentration such as proofreading press releases, listening to calls/presentations, or face-to-face interactions of a more complex nature.
- Manager, Client Content Services: To share/escalate difficult situations.
- Client Content Specialists: To share and confirm information.
- Sales team: To confirm client contract details and possible discounts.
- Language Coordinator: To confirm client translation request.
- Regulatory Filing Specialists: To confirm filing requests.
- Accounting team: To answer billing questions.
- Multimedia team: To coordinate multimedia project.
- Product team: To inquire about our service offering.
- International affiliates: Cleveland, London, Shanghai – Cision colleagues – To coordinate international distribution.
- IT: To share technical issues.
- Client Success team: To discuss new clients – weekly.
- Clients: To confirm receipt of press release, answer questions, advise on best practices, and pitch services.
- The job has the accountability and authority to:
- Present upselling opportunities and how to best format press releases to clients.
- Make suggestions to clients regarding their press releases (for upselling).
- Determine workload priorities and whether press releases are ready for distribution.
- Validate the sender's authority to disseminate press releases on behalf of their organization.
- Validate if a press release's content complies with our content acceptability policy.
- Escalate/refer client issues to Manager, Client Content Services.
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