Bilingual Overnight Content Editor

2 months ago

Montreal, Quebec, Canada Cision Ltd. Full time
About the Role

Cision Ltd. is seeking a highly skilled Bilingual Overnight Content Editor to join our team. As a key member of our Client Content Services team, you will play a critical role in ensuring the efficient processing and distribution of client press releases to the media and other recipients.

Key Responsibilities
  1. Press Release Processing: Receive, validate, and format client press releases to ensure compliance with company standards and objectives. This includes editing and modifying press releases on our website (CMS) in English and French.
  2. Distribution and Dissemination: Disseminate press releases to the media via Canada Newswire distribution networks and post them on various platforms, including social media sites.
  3. International Distribution: Coordinate international distribution of press releases with our global affiliates.
  4. Client Support: Act as the point of contact for clients requesting distribution and translation services, providing advice and guidance as needed.
  5. Task Management: Dispatch and assign client requests to the CCS team based on priority level and provide support for new client onboarding and training.
  6. Customer Service: Partner with internal stakeholder teams to mitigate and resolve customer service challenges.
  7. Additional Duties: Perform other duties as required to support the team and ensure the smooth operation of our services.
Requirements
  • Education: High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR, or a related field.
  • Experience: Minimum of 1 year of experience in customer service and/or coordination, with some experience in an editing role and an understanding of the Canadian media landscape.
  • Skills: Strong attention to detail, customer service, and interpersonal skills, with a strong ability to perform tasks under pressure with tight deadlines. Solid oral and written communication skills, with in-depth knowledge of grammar to edit press releases.
  • Language: Fluency in both English and French.
  • Work Schedule: Shift Sunday-Thursday, 11 PM - 7 AM ET.
Working Environment and Demands
  • Workload: Sustained requirement for multi-tasking, simultaneous multiple urgent demands, and/or work requiring attention to detail, subject to frequent, regular interruptions, or peak periods requiring an accelerated work pace or deadlines.
  • Work Schedule: Salaried job based on 37.5 hours/week, on various schedules (days, evenings, overnights, and weekends) with occasional requirement to work shifts that fall outside of regular shift.
  • Travel: No travel is required.
  • Physical Demands: Sustained requirement for manual dexterity/coordination for computer use and regular requirement for low-intensity mental, visual, or aural concentration for such activities as reading, inputting data, taking notes.
Internal and External Contacts
  • Internal Contacts: Manager, Client Content Services, Client Content Specialists, Sales team, Language Coordinator, Regulatory Filing Specialists, Accounting team, Multimedia team, Product team, International affiliates, IT, and Client Success team.
  • External Contacts: Clients.
Decision Making
  • Accountability and Authority: Present upselling opportunities and how to best format press releases to clients, make suggestions to clients regarding their press releases, determine workload priorities, validate sender's authority to disseminate press releases, validate press release content compliance, and escalate/refer client issues to Manager, Client Content Services.

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