Front Desk Representative
3 weeks ago
Job Summary: We are seeking a skilled Front Desk Agent to join our team at HP BEAUTY. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Requirements:
- 1 year to less than 2 years of experience
- Permanent employment
- English as the primary language of work
- 37.5 hours per week
Work Environment:
- Fast-paced environment
- Overtime required
- Work under pressure
Education:
- Secondary (high) school graduation certificate
- or equivalent experience
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