Systems Reliability Engineer

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

As a key member of our team at Scotiabank, you will play a critical role in ensuring the reliability and performance of our production systems.

Key Responsibilities:
  • Contribute to in-depth data analysis to gauge service trends and drive improvements to production systems.
  • Collaborate closely with SREs, Development, and Operations teams to assist in troubleshooting of severe incidents, contributing to communication, driving problem-solving, and debugging with best practices.
  • Support Senior Manager and Director in proactive communication of reliability, stability, and efficiency results, service health, key reliability risks, and issues to senior business and technology stakeholders.
  • Support and handle production incident escalations during business and off-hours.
  • Participate in Root Cause Analysis for systems in scope to identify gaps and drive implementation of improvements.
  • Lead investigations for production issues and assist in developing solutions that follow sound software engineering and security principles defined by the organization.
  • Interface with Scotiabank infrastructure and engineering teams to address improvement of stability and resiliency for production applications.
  • Analyze metrics, identify trends, and execute processes and strategies to address any risks to reliability.
Requirements:
  • Minimum of 5 years of experience supporting technology in an operational role.
  • Minimum of 5 years of experience working with enterprise delivery methodologies such as ITIL, Agile, and Waterfall.
  • Expert knowledge of incident and problem management methods and methodologies in a production environment and using platforms such as ServiceNow to manage incidents and problems.
  • Ability to analyze and present data using various tools and techniques in business analysis and business intelligence principles to create executive dashboards and reports.
  • Experience with operational monitoring and performance management tools such as Dynatrace, Aternity, ARMS, Tivoli, and other similar technologies.
  • Experience with Splunk, eVIEW, or other software for searching, monitoring, and examining machine-generated Big Data.
  • Knowledge and understanding of SRE Service Level Objectives Google best practices.
  • Collaborate with other teams for the consultation, design, implementation, and management of monitoring tools, dashboards, and reports.
  • Excellent verbal and written communication skills, as well as strong problem-solving skills coupled with the ability to collaborate with development teams and business partners.
What We Offer:
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital, and much more.

Work arrangements: Hybrid

#LI-Hybrid

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