Associate Director, Account Management

1 month ago


Old Toronto, Ontario, Canada Deciem Beauty Group Full time
Job Title: Associate Director, Account Management

At Deciem Beauty Group, we're seeking a highly skilled and experienced Associate Director, Account Management to join our team. As a key member of our CRM team, you will be responsible for developing and implementing CRM email journey programs to drive customer acquisition, retention, and loyalty.

Key Responsibilities:
  • Develop and implement CRM email journey programs to drive customer acquisition, retention, and loyalty.
  • Lead the implementation of new Salesforce Marketing Cloud features and functionalities, collaborating with technical teams and agencies on requirements and ROI.
  • Develop, QA, and deploy all marketing email assets to support all activations, including campaigns, always-on, promotions, and loyalty programs.
Requirements:
  • Proven experience (3+ years) in CRM/email platform management.
  • Proven experience with enterprise CRM platforms such as Salesforce Marketing Cloud, Salesforce Data Cloud, or similar technologies like Responsys and Klaviyo.
  • Understanding of international data compliance laws (CASL, GDPR, etc.).
  • HTML, CSS, and basic SQL skills are a must.
  • Experience working in eCommerce, beauty industry, and/or with loyalty programs is an asset.
What We Offer:
  • Generous vacation and personal days, plus additional time off for volunteering, voting, peaceful protesting, celebrating your birthday, and more.
  • Summer Fridays - get off at 1pm all summer long.
  • A dog-friendly office and lots of cute dogs to play with.
  • Access to development grants and a LinkedIn Learning membership to help you keep growing and learning.
About Us:

Deciem Beauty Group is a people-first company that lives by our core values to do the right thing. We prioritize sustainability, social impact, and diversity, equity, and inclusion. We're committed to creating a human world of beauty and are passionate about making a positive difference in the lives of our team members and in the communities where we operate.



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