Central Systems Support Specialist

2 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with respect.

About the Role:

The Central Systems Support Specialist will be part of the Information Technology team at our Corporate Office. This role will be responsible for managing application integrations for Business Intelligence, including Reservations, Profiles, Availability, Rates, Restrictions, and hotel data flow between integration points and Revenue streams.

Key Responsibilities:

  • Perform Central Interface connection monitoring, message review, and resolution of errors/failures identified.
  • Prioritize and respond to Service Now Support tickets opened and/or emailed to Central Systems Support.
  • Investigate, troubleshoot, and identify integration point failure to reach resolution of the impacted interface connection and/or Reservations, Profiles, Availability, Rates, Restrictions, Blocks being reported.
  • Escalate risks/issues as appropriate and propose solutions.
  • Manage and track the integration of new Hotels, new applications integration project to meet business requirements and goals, and configure, test, and validate integration points for System Upgrades.
  • Perform Systems Integration certification testing, including message flow validation of new services or applications with the existing system software and applications.
  • Collaborate with vendors, business analysts, and system owners to ensure seamless integration.

Requirements:

  • 2 years' experience with ORS (Opera Reservation System) / PMS Opera preferable.
  • Technical Support experience.
  • Post-secondary degree or diploma with a focus on Hospitality or commensurate experience.
  • Knowledge of Global Distribution system considered an asset.

What We Offer:

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. This role will be a Hybrid working model, requiring 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.

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