**Director of Retail Operations**

2 weeks ago

Victoria, British Columbia, Canada ivy Group Inc Full time

About the Role

Malahat SkyWalk, a leading attraction on Vancouver Island, is seeking a highly skilled Director of Retail Operations to lead the expansion of its retail operations. As a key member of the senior leadership team, you will be responsible for driving revenue growth, improving visitor engagement, and developing new merchandise that aligns with the Malahat brand.

Key Responsibilities

  • Retail Strategy & Revenue Growth:
    • Develop and implement strategies to significantly increase retail revenue per guest over the next several years, aligning with long-term growth objectives.
    • Oversee retail expansion initiatives, the development of new merchandise, and creating a cohesive and engaging product mix across all retail footprints.
  • Product Development & Merchandising:
    • Lead product development initiatives, working closely with branding and marketing teams to expand Malahat SkyWalk's branded merchandise.
    • Optimize retail space layout and visual merchandising to enhance the guest experience and increase revenue, particularly during high-traffic periods.
  • Team Leadership & Collaboration:
    • Manage the retail team, including supervising the current manager of retail, and ensure smooth operations across all retail outlets.
    • Collaborate with cross-functional teams, including marketing and guest services, to create an integrated guest experience that promotes retail sales.
  • Strategic Planning & Expansion:
    • Create a three-to-five-year plan for retail growth, including the development of a potential online store.
    • Work with leadership to assess opportunities for new retail outlets, including potential acquisitions or expansions.
  • Vendor Management & Purchasing:
    • Lead the purchasing process for all retail operations, from sourcing products to negotiating terms with vendors.
    • Establish and maintain strong relationships with vendors to ensure product quality, cost efficiency, and timely delivery.
    • Manage ongoing vendor relationships, fostering collaboration to align product offerings with Malahat SkyWalk's brand and guest experience.
    • Oversee inventory management, pricing strategies, and ensure that purchasing decisions support both short-term retail needs and long-term growth objectives.

Requirements

  • Extensive Retail Leadership: A proven track-record of leadership experience in retail, preferably within the tourism, attractions, or hospitality sectors. Proven ability to manage and scale retail operations, drive revenue growth, and lead multi-functional teams across diverse locations.
  • Strategic Retail Planning: Expertise in developing long-term retail strategies that align with overall business goals. Experience overseeing retail expansion projects, including new store openings, product line launches, and cross-functional collaboration with marketing, branding, and guest experience teams.
  • Revenue Optimization: Demonstrated success in driving revenue growth through optimizing product mix, pricing strategies, and enhancing the overall customer experience. Experience implementing metrics to track and improve retail performance, such as revenue per guest and conversion rates.
  • Merchandising and Product Development: Proven track record of leading product development initiatives and curating innovative, branded merchandise lines. Experience in managing visual merchandising to create a cohesive and compelling retail experience that maximizes space utilization and sales.
  • Cross-functional Collaboration: Strong communication and collaboration skills with a history of working alongside marketing, guest experience, and operations teams to create integrated guest experiences that promote retail engagement and sales.
  • Entrepreneurial Mindset: Experience identifying and capitalizing on new business opportunities, including potential retail expansions, new store openings, and online retail channels. A creative problem-solver who thrives in dynamic, high-growth environments.
  • Financial and Operational Acumen: Deep understanding of financial management, including budgeting, forecasting, and revenue analysis. Experience in implementing financial controls to ensure profitability while maintaining high customer satisfaction.
  • Team Leadership: Proven ability to build, mentor, and lead high-performing retail teams. Experience in setting goals, providing strategic direction, and fostering a results-oriented culture focused on exceeding targets.
  • Innovation & Creativity: An out-of-the-box thinker with a passion for innovation in retail. Experience in product development, branding, and storytelling, ensuring that all retail operations align with the company's brand values and mission.
  • Educated in Business, Marketing, or a Related Field:

What We Offer

Malahat SkyWalk offers a competitive compensation package, including a base salary of $90,000 - $130,000, along with the potential for bonuses based on performance metrics. We are committed to fostering a diverse and inclusive environment and are proud to be an equal opportunity employer.

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