Director of Retail Operations

2 weeks ago

Victoria, British Columbia, Canada ivy Group Inc Full time
About the Role

We are seeking a highly experienced and skilled Director of Retail Operations to join our team at Ivy Group Inc. As a key member of our leadership team, you will be responsible for driving revenue growth, improving visitor engagement, and developing new merchandise that aligns with our brand.

Key Responsibilities
  • Retail Strategy & Revenue Growth:
    • Develop and implement strategies to significantly increase retail revenue per guest over the next several years, aligning with long-term growth objectives.
    • Oversee retail expansion initiatives, the development of new merchandise, and creating a cohesive and engaging product mix across all retail footprints.
  • Product Development & Merchandising:
    • Lead product development initiatives, working closely with branding and marketing teams to expand our branded merchandise.
    • Optimize retail space layout and visual merchandising to enhance the guest experience and increase revenue, particularly during high-traffic periods.
  • Team Leadership & Collaboration:
    • Manage the retail team, including supervising the current manager of retail, and ensure smooth operations across all retail outlets.
    • Collaborate with cross-functional teams, including marketing and guest services, to create an integrated guest experience that promotes retail sales.
  • Strategic Planning & Expansion:
    • Create a three-to-five-year plan for retail growth, including the development of a potential online store.
    • Work with leadership to assess opportunities for new retail outlets, including potential acquisitions or expansions.
  • Vendor Management & Purchasing:
    • Lead the purchasing process for all retail operations, from sourcing products to negotiating terms with vendors.
    • Establish and maintain strong relationships with vendors to ensure product quality, cost efficiency, and timely delivery.
    • Manage ongoing vendor relationships, fostering collaboration to align product offerings with our brand and guest experience.
    • Oversee inventory management, pricing strategies, and ensure that purchasing decisions support both short-term retail needs and long-term growth objectives.
    Requirements
    • Extensive Retail Leadership: A proven track-record of leadership experience in retail, preferably within the tourism, attractions, or hospitality sectors. Proven ability to manage and scale retail operations, drive revenue growth, and lead multi-functional teams across diverse locations.
    • Strategic Retail Planning: Expertise in developing long-term retail strategies that align with overall business goals. Experience overseeing retail expansion projects, including new store openings, product line launches, and cross-functional collaboration with marketing, branding, and guest experience teams.
    • Financial and Operational Acumen: Deep understanding of financial management, including budgeting, forecasting, and revenue analysis. Experience in implementing financial controls to ensure profitability while maintaining high customer satisfaction.
    • Team Leadership: Proven ability to build, mentor, and lead high-performing retail teams. Experience in setting goals, providing strategic direction, and fostering a results-oriented culture focused on exceeding targets.
    • Innovation & Creativity: An out-of-the-box thinker with a passion for innovation in retail. Experience in product development, branding, and storytelling, ensuring that all retail operations align with our brand values and mission.
    • Educated in Business, Marketing, or a Related Field:

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