IT Service Delivery Coordinator
6 days ago
Ammolite Technology Ltd is seeking an IT Service Delivery Coordinator to support our internal team and clients across Western Canada. As a key member of our technical team, you will be responsible for connecting clients to various Ammolite team members to solve their tech requests and challenges.
Key Responsibilities:- Act as a helpdesk tier 2/3 team member, triage incoming client requests, questions, and incidents, and escalate matters as required.
- Assign tickets to other team members as appropriate and coordinate service requests that require onsite attention.
- Ensure that service request tickets have complete and accurate information, including key client information, ticket details, and any service notes.
- Coordinate with technical team members to ensure timely updates and review tickets that need to be escalated.
- Act as an escalation point for tier one colleagues, providing guidance and support for technical matters that require additional support.
- Review and schedule onsite support requests and coordinate internally to assign the appropriate resources.
- Follow up on client feedback and surveys to ensure client satisfaction.
- Lead weekly ticket review meetings with our technical team to ensure items are moving towards resolution and align with stated service level objectives.
- Develop robust service level reporting, including key performance indicators, and partner with Ammolite's management team to continuously review improvement opportunities.
- 5+ years of technical support experience in a service desk/helpdesk or system administrator role.
- Experience with key technology areas, including Microsoft 365 administration, Azure Entra AD administration, and intermediate to senior level skill sets surrounding end user computer troubleshooting, networking, and printing.
- Networking/security experience, including VPN configuration and support.
- Server, workstation, and M365 backup support and administration.
- Endpoint detection and response and security platform support and administration.
- Training and development opportunities.
- Skilled technical team that can provide mentorship.
- Opportunities for advancement.
- Employee Health Benefit Plan.
- Active participant in a high-growth organization.
- Variable bonus compensation based on individual and corporate growth and targets.
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IT Service Delivery Coordinator
5 days ago
Victoria, British Columbia, Canada Ammolite Technology Full timeIT Service Delivery CoordinatorAmmolite Technology is seeking a highly skilled IT Service Delivery Coordinator to join our team. As a key member of our technical team, you will be responsible for providing exceptional customer service and technical support to our clients across Western Canada.Key Responsibilities:Triage incoming client requests and action...
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IT Service Delivery Coordinator
5 days ago
Victoria, British Columbia, Canada Ammolite Technology Full timeIT Service Delivery CoordinatorAmmolite Technology is seeking a highly skilled IT Service Delivery Coordinator to join our team. As a key member of our technical team, you will be responsible for providing exceptional customer service and technical support to our clients across Western Canada.Key Responsibilities:Triage incoming client requests and action...
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IT Service Delivery Coordinator
6 days ago
Victoria, British Columbia, Canada Ammolite Technology Full timeIT Service Delivery CoordinatorAmmolite Technology Ltd is seeking an IT Service Delivery Coordinator to support our internal team and clients across Western Canada. As a key member of our technical team, you will be responsible for connecting clients to various Ammolite team members to solve their tech requests and challenges.Key Responsibilities:Act as a...
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IT Service Delivery Coordinator
6 days ago
Victoria, British Columbia, Canada Ammolite Technology Full timeIT Service Delivery CoordinatorAmmolite Technology Ltd is seeking an IT Service Delivery Coordinator to support our internal team and clients across Western Canada. As a key member of our technical team, you will be responsible for connecting clients to various Ammolite team members to solve their tech requests and challenges.Key Responsibilities:Act as a...
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