Service Delivery Coordinator

2 weeks ago

Victoria, British Columbia, Canada Staples Canada Full time
Job Description

**About Us**

Staples Canada is a leading provider of business solutions and services. We are committed to delivering exceptional customer experiences and driving business growth through our team of dedicated professionals.

**Job Summary**

We are seeking a highly motivated and experienced Service Delivery Coordinator to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business results through effective management and execution of our services areas.

**Key Responsibilities**

  • Maximize sales growth in the services area, including cash, solutionshop, and technology services.
  • Manage the coordination and execution of services and maximize department productivity.
  • Provide cash support to associates at the checkout to ensure a positive customer experience.
  • Ensure general cleanliness for a positive customer and associate experience.
  • Lead, coach, and manage the operational excellence and store standards for your departments.
  • Support asset protection initiatives and programs.

**Requirements**

  • 3 years of retail or services management experience (or any other sector focused on customer experience).
  • Proven track record of achieving customer service excellence and sales results.
  • Health and dental benefits.
  • Performance bonuses.

**Additional Information**

  • A moderate amount of physical effort and operation of equipment/machinery is required to execute our merchandising standards and to maximize our customer experience.
  • We will also ask you to work a variety of shifts, including evenings and weekends.

**Staples Canada is an Equal Opportunity Employer**

We are committed to diversity and inclusion and encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process.

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