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Client Services Coordinator

2 months ago

Victoria, British Columbia, Canada Canadian Cancer Society Full time
Job Title: Client Services Coordinator - Program Delivery Specialist

Job Summary:

The Canadian Cancer Society is seeking a highly skilled and dedicated Client Services Coordinator to join our team. As a Client Services Coordinator, you will be responsible for the effective delivery of our Lodge program, ensuring a safe and welcoming environment for clients, staff, and volunteers.

Key Responsibilities:

  • Implement the effective delivery of the Lodge Program
  • Provide a high level of customer service within the context of the program delivery model
  • Support clients to become familiar with the lodge environment, including providing tours and encouraging participation in on-site programming
  • Provide referrals to other support programs as appropriate
  • Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources
  • Receive and receipt payments for room charges and donations
  • Collect and monitor program data in RDP database
  • Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database
  • Liaise with Marquise staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager
  • Actively participate in team meetings and training sessions and provide input to program challenges and shared projects
  • Actively participate in integration activities with other functional areas, including Health Promotion and Revenue Development as appropriate

Accountability:

  • Ensure standards, policies, and procedures are implemented and maintained
  • Model the Society's values by demonstrating appropriate behavior in Accountability, Caring, Integrity, Respect, Quality, Responsiveness, and Teamwork
  • Ensure adherence to established emergency procedures and safety practices, ensuring client safety and security within the environment of the Lodge
  • Assess the appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy and Infection Control Policy
  • Respond to emergency situations as per sites policies and procedures (i.e., medical emergency, suspected theft, etc.)

Supervising Volunteers:

  • Facilitate communication between staff and volunteers
  • Participate in the organizing, training, and education of volunteers according to the Society volunteer engagement framework
  • Lend support and guidance to volunteers on a daily basis, recognizing and acknowledging their contributions and providing constructive feedback and coaching for performance
  • Provide coverage for front desk volunteers during absences or breaks
  • Promote awareness of all Society programs among volunteers and encourage appropriate referrals to Society Programs
  • Other required duties as assigned

Qualifications:

  • Knowledge of initiatives, goals, standards, and policies of Lodge services
  • Knowledge of the Canadian Cancer Society Priorities, Initiatives, Goals, and Programs
  • Knowledge and understanding of related activities/initiatives of our community health partners
  • Strong written and verbal communication skills
  • Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds
  • Ability to effectively manage potential conflicts with community health partners and clients, ensuring appropriate access and resolution of concerns
  • Strong PC skills and operation of standard office equipment
  • Ability to work a 24-hour flexible work schedule (mornings, afternoons, and evenings/overnight shift work)
  • Ability to work alone
  • Organizational skills, including the ability to prioritize effectively
  • Knowledge of Lodge building operations with respect to regular maintenance, troubleshooting, and safety measures
  • Diploma and/or degree in progress in one of the following areas: social services, health administration, or hospitality/tourism, and three to five years of related experience, or the equivalent combination of education and experience
  • Proficiency with desktop applications, including but not limited to Microsoft Office
  • Previous experience and/or training in engaging and leading volunteer teams
  • CPR-C certification, First Aid, and WHIMIS an asset
  • Criminal Record Check is required

What You Can Expect from Us:

The Canadian Cancer Society offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families, and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates.

We are committed to fostering a culture that is inspiring, supportive, and exemplifies our core values:

COURAGEOUS UNITED CARING RIGOROUS

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time, and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.